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... Gartner. "There were also impacts on communications service providers (the largest IT market segment in terms of spending), as they faced regulations that imposed decreased rates for interconnection and experienced the accelerating decline of fixed services revenue."  In 2016, IT spending in South Africa ...
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... incorporate KPIs to visualize the impact of mobility-related urban services. "Business strategies must clearly focus on the development of a seamless citizen service experience through digital access to information and government services. While preparing for the World Expo 2020, the Dubai government is ...
Announcement June 24 2019
... June 2019) North America continued to dominate the RPA software market, with a 51% share in 2018, but its share dropped by 2 percentage points year over year. Western Europe held the No. 2 position, with a 23% share. Japan came third, with adoption growth of 124% in 2018. “This shows that RPA software ...
Webinar On-Demand
... shifts, they need to incorporate forward-thinking strategic planning assumptions in their resource allocation, product selection and prioritization of services and initiatives. So, how do these leaders stay updated with the future of digital in an ever-evolving landscape? Join this complimentary Gartner cybersecurity ...

Analyst(s):   Craig Porter
Announcement September 09 2025
... actors that purchase goods or services on behalf of people or organizations. Gartner predicts three billion B2B internet-connected machines can act as customers today, growing to eight billion by 2030. Governments will need the ability to authenticate, provide services and regulate machine customers. ...
... Kangarootime used several other Gartner Digital Markets offerings: the Review Collection Service enabled them to collect customer reviews and feature them in marketing collateral; and the Digital Marketing Services helped them to optimize landing pages and leverage lead generation forms that seamlessly ...
Article October 09 2025
... and function objectives. List activities for each cost center. Document the activity owners, key performance indicators and negotiated service levels for internal services. Identify nonessential or redundant activities that can be eliminated and inefficient ones that can be modified to free up resources ...
Article August 28 2025
... discovery tools, data classification and handling instructions are ready for AI use. Ensure compliance with data residency requirements, especially GenAI services that involve cross-border data transfers. Maintain clear visibility and transparency in the use of AI in standardized business applications and custom ...
... 503 buyers of B2B technology and services completed in the first quarter of 2013, a significant number of respondents viewed these activities as extremely significant in terms of expanding the relationship, and therefore the propensity to buy more technology and services (see Figure 1).   Figure 1: ...
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