... Analyst, Gartner Where will CEOs take their companies in 2021 and how can CIOs help? In his session, Mark Raskino, Distinguished VP Analyst at Gartner, shared the results of a new CEO survey and explained what CEOs and CIOs will need to do to help drive growth for their organizations in 2021. Key Takeaways ...
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... renewed importance during the ongoing pandemic for CEOs and Boards of Directors. In his session, Don Scheibenreif, Distinguished VP Analyst at Gartner, shared what to expect from customers in 2022 and how CIOs can create a strong CX. Key Takeaways
“What enterprises know about customers prior to the pandemic ...
... product use data and/or customer satisfaction data. The goal is to get a full picture of what the customer wants, needs and thinks – and to create a shared understanding of the customer at critical touchpoints across the enterprise. Currently, more than 60% of supply chain leaders are investing in developing ...
... organizations, but it should be a foundational practice of good security hygiene. In this session, Mitchell Schneider, Principal Analyst at Gartner, shared what has and has not worked across people, processes and technologies for organizations implementing a vulnerability management program. Key Takeaways ...
... of the tech talent crunch. Many of the reductions in force from the last several months were largely driven by public companies seeking to optimize share prices and to satisfy shareholders’ desire for reduced spending. While these layoffs have been described as an adjustment after over-optimistic hiring ...
... personal data is either protected or destroyed at all stages of its journey, even if its sensitivity is not obvious. Be especially cautious of data shared with external parties through tags and other automated mechanisms. The accelerating deprecation of various personalization, security, analytics, data ...
... Consumers, especially younger ones, are turning toward commerce options that emphasize convenience and discovery, both hallmarks of social commerce. The share of consumers who have made purchases through social platforms has increased, accelerated by the COVID-19 pandemic. To succeed in this environment, CMOs ...
... multichannel strategies. When asked to report the proportion of their 2022 budget allocated to online and offline channels, online channels take the largest share (56%). However, offline channels account for almost half the total available budget (44%) - a more equitable split than in recent years. Looking at ...
... that support or create unique capabilities that differentiate their organization from competitors. 2. Adopt a Capital Activist Posture to Grow Market Share and Secure Funding: Capital activists (CFOs who adopt the mindset of an activist investor when making capital allocation decisions) embody a “nothing ...