“The top 3 strategic business priorities for CEOs in 2022 are growth, technology initiatives and corporate actions.”  

“One-third of CEOs want to aim for higher digital vision and ambition in 2022 and beyond.”

“CEOs intend to invest in the kinds of resources CIOs need to drive digital business change: digital capabilities, IT, people and culture, business services, including management consulting, and more.”

“Given CEOs’ priorities, CIOs should focus digital change efforts in four key areas: 1) sustainable profitability 2) sharper proposition 3) engaged people and 4) renewed purpose.”

“When asked about post-COVID-19 individual and social behavior changes, CEOs are focused on employees more than customers.”

“ESG mentions by CEOs as a top strategic business priority are up 303%. Most CEOs agree that ESG is an investment that attracts more customers, investors and talent.”

“Artificial intelligence was the most frequently cited technology that CEOs believe will most significantly impact their industries over the next three years.”  

“What enterprises know about customers prior to the pandemic is no longer enough.”

Defining CX is one of the first steps to effectively providing it: Gartner defines CX as the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions.”

"The 'where' of the customer has changed from in-person to online, which must be accounted for."

“Enterprises not willing to understand shifts in customer behaviors and preferences risk losing them, disappointing them or being out of step with competitors.”  

“CIOs have a unique role to play in their company’s CX initiatives: By 2024, organizations with IT teams that understand the needs of customers will outperform other organizations' CX metrics by 20%.”

“Factor in the need for employee empathy in CX, or removing barriers that prevent them from serving customers well, such as complicated technology platforms.”

“Two CX metrics that are often overlooked, but should be part of any CX initiative, include customer effort score and value enhancement scores.”

“Edge computing is going to change how we do IT.”

“Cloud computing is required for digital business, but is not sufficient. Enterprises require going all the way to the edge for complete digitalization.” 

“The edge is the physical location where things and people connect with the networked digital world, and edge computing is part of a distributed computing topology where information processing is located close to the edge.”

“Edge computing will affect an enterprise’s people, assets, customers and constituents, and therefore requires a strategy prior to it becoming mainstream.”  

“There are 5 elements of an edge computing strategy: vision, execution, standards, challenges and use cases.”

“Through 2025, half of edge computing solutions deployed without a strategy in place will fail to meet goals in deployment time, functionality and/or cost.”