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October 19, 2021

Gartner IT Symposium/Xpo 2021 Americas: Day 2 Highlights

We are bringing you news and highlights from Gartner IT Symposium/Xpo, taking place this week virtually in the Americas. Below is a collection of the key announcements and insights coming out of the conference. You can read the highlights from Day 1 here.

On Day 2 from the conference, we are highlighting the Gartner Top Strategic Predictions for 2022 and Beyond, what to look out for in the future of work, and how CIOs can navigate the hype surrounding quantum computing. Be sure to check this page throughout the day for updates.

Key Announcements

Signature Series: Gartner’s Top Strategic Predictions for 2022 and Beyond − Leveraging What We Have Learned

Presented by Daryl Plummer, Distinguished VP Analyst and Gartner Fellow

The lesson of the pandemic has been to expect the unexpected and be prepared to move in multiple strategic directions at once. In his session, Daryl Plummer, Distinguished VP Analyst and Gartner Fellow, explored the Gartner top strategic predictions for 2022 and beyond, highlighting the lessons that business and IT leaders have learned during ongoing disruption and uncertainty.

Key Takeaways

  • By 2024, 40% of consumers will trick behavior tracking metrics to intentionally devalue the personal data collected about them, making it difficult to monetize. “Consumers are withholding or providing false data to trick these systems, so that we get what we want, rather than just companies getting what they want.” 

  • By 2024, 30% of corporate teams will be without a boss due to the self-directed and hybrid nature of work. “Work is becoming much more remote, teams are becoming much more autonomous and the idea of a boss is becoming less helpful.”

  • By 2025, synthetic data will reduce personal customer data collection, avoiding 70% of privacy violation sanctions. “Synthetic data can create patterns of information that doesn’t require looking at any given individual’s information.”

  • By 2024, a cyberattack will so damage critical infrastructure that a member of the G20 will reciprocate with a declared physical attack. “Cyberattacks are increasing, the impact per attack is growing, and the critical infrastructure is what’s being targeted now.”

  • By 2024, 80% of CIOs surveyed will list modular business redesign, through composability, as a top 5 reason for accelerated business performance. “When we survey CIOs, they tell us that they want to be more agile. To do that, you need to be composable.”

    Learn about five additional top predictions in the associated Gartner press release.

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Signature Series: Future of Work Reinvented

Presented by Graham Waller, Distinguished VP Analyst, Gartner

It’s becoming clear that the future of work is hybrid, but not all hybrid work arrangements are created equal. In this session, Graham Waller, Distinguished VP Analyst at Gartner, shared advice for CIOs on preparing for the human-centric future of work by designing a successful hybrid approach.

Key Takeaways

  • “Eighty-six percent of IT employees would prefer a hybrid or remote model. Only 1% of HR leaders see no hybrid work in their organization once the pandemic passes.”

  • “There’s never been a better time than right now to shed industrial era assumptions that are unnecessarily limiting. Unshackling from rigid hours, office overreliance and meeting mania can unlock hiring anywhere and working everywhere.”

  • “Many things we always assumed about work turned out to be wrong. Trust the data, not your gut, to drive the journey to implementation outcomes.”

  • “66% of IT employees say their ability to work flexibly will impact their decision to stay at an organization.” CIOs have the most at stake in the quest to keep their IT talent and may need more flexibility than the enterprise-wide work policy.

  • “Thinking about hybrid just in terms of locations is not where the money’s at. You risk missing the bigger work design opportunity and being on the wrong end of those talent swings.” A recent Gartner survey found that 65% of IT workers would only consider a new job or position that allows them to work from a location of their choice.

  • “A human-centric work design enables a human-deal employee value proposition to win in the overall war for IT talent.”

  • “An outcome-driven and adaptive approach is needed to guide the path to outcomes and make the implementation of hybrid work stick.” Gartner recommends CIOs define clear, achievable outcome expectations with their teams and throughout the IT organization.

CIO's Strategy Guide to Navigating the Quantum Computing Hype

Presented by Chirag Dekate, VP Analyst, Gartner

Quantum computing is at the peak of inflated expectations on the Gartner Hype Cycle for Compute Infrastructure, 2021 and has the potential to become one of the most impactful disruptions in the modern era. In his session, Chirag Dekate, VP Analyst at Gartner, identified the key use cases and elements of successful quantum initiatives.

Key Takeaways

  • “Quantum computing (QC) has captured the imagination of IT leaders worldwide.”  
  • “Gartner inquiries about demystifying QC have more than doubled over the last 3 years, with 20% coming from CIOs directly.”

  • “For the next decade, QC hype will remain: Across the vendor and service provider landscape, CIOs will run into the challenge of those who underpromise but underdeliver on QC capabilities.” 

  • “QC is not a general purpose technology and can only currently be applied to a narrow set of use cases: optimization problems, organic chemistry, material science, biochemistry and security. Gartner anticipates this list growing in the next 5-10 years.”

  • “Gartner identified 3 best practices across early QC pioneers: 1) prioritize business impact potential in selecting use cases 2) focus on skills development when selecting QC partners and 3) build quantum working groups to ensure value capture.”

  • “QC is complex and can’t be turned on overnight. Starting early is the surest form of success for CIOs on their quantum journey.”

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