... Access Insights Already a Gartner client? The BPS market is forecast to grow at a five-year CAGR of 6.9% (6.1% in CC) to reach almost $300 billion by 2028 from $215 billion in 2023. The gap between traditional and digital BPS will continue to widen, with the latter expected to grow at a five-year CAGR ...
Analyst(s): Scott Frederick | Mohit Khemka
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Access Insights Already a Gartner client? Due to higher demand from AI-GPU-related wafers, 2024 foundry revenue is projected to reach $134.06 billion, representing 16.3% growth from 2023. Foundry shipments, capex and utilization rates are all trending upward in 2024 due to higher demand and average se ...
... AI is poised to redefine customer service operations. This research identifies and ranks the top 20 AI-driven use cases that customer service and support technology leaders can leverage to transform the service department. Overview How to Use Use-Case Scoring Breakdown Pipeline Gartner Recommended Reading ...
... IT outsourcing has accelerated meaningfully from the throes of the pandemic. Recent survey results show buyer dynamics evolving, which will require service providers to adapt to these emerging trends to remain competitive and accelerate growth. Investment Implications What to Watch For Gartner Insights ...
... will be facing CSCOs in 3 to 5 years time. Prior to joining Gartner in 2016, Mr. Bailey was Head of Global Customer Service COE for Unilever leading the development of their customer service capability focusing on e-commerce, international retailers, order-to-cash and on-shelf availability. His career spans ...
... including use of our Services by Licensed Users. If we see indications that a Licensed User is using our Services in a way that is inconsistent with this Gartner Usage Policy, we may limit or disable access to Gartner content for Licensed User(s) and/or investigate your use of the Services, including requiring ...
... Field service organizations that serve residential customers (B2C) are often faced with the challenge that few FSM applications support both B2B (commercial) and B2C services. In order to ensure good CX, application leaders must develop missing capabilities in currently deployed FSM solutions. Key Challenges ...
... Tencent Cloud has quickly positioned itself as a major competitor in the China cloud market, and is exploring global opportunities. Technology product management leaders responsible for cloud solutions should understand Tencent Cloud's capabilities and try to leverage its unique ecosystem in China. A ...
... solutions’ next roadmaps will determine the fate of products. Product managers must quickly identify which use cases to target in order to capture their share of this emerging market before it’s too late. Overview Strategic Planning Assumption(s) Analysis Product or Portfolio Overview How Airia Competes Product ...