Gartner Expert

Simon Bailey

VP Analyst

Simon Bailey is a Vice President Analyst, in Gartner's Supply Chain CSCO Enablement team focusing on helping clients develop their strategy. His research spans Ecosystem partnerships, Sustainability, new business models and customer centricity.

Mr Bailey also helps clients update their metrics to include greenhouse gas emission reduction targets and on the journey to Customer Centricity.

Previous experience

Prior to joining Gartner in 2016, Mr. Bailey was Head of Global Customer Service COE for Unilever leading the development of their customer service capability focusing on e-commerce, international retailers, order-to-cash and on-shelf availability. His career spans 25 years in many roles across the supply chain from manufacturing, ERP implementation projects, logistics and planning to customer-facing roles in the consumer product sector.

Professional background

Unilever

Head of Global Customer Service COE

Unilever

Customer Service Director UK&I

Unilever

Other Operational Supply Chain Roles

Areas of coverage

CSCO Strategic Leadership

Education

Masters in Manufacturing Systems with Mechanical Engineering (M.Eng.), Bristol University, U.K.

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Top Issues That I Help Clients Address

1CSCO Supply Chain Strategic Priorities

2Developing best practices for ecosystem partnerships through multilateral collaboration

3Developing customer experience (CX) maturity

4Building direct to consumer (D2C) strategies for consumer product companies

5Target setting for GHG emission reduction targets.