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Premium Research Jun 2024
... Large AI service providers are struggling to differentiate their AI-based offerings in a crowded market. Product leaders must look beyond leading with technology prowess, and create programmatic approaches to drive customer success at scale or at the edge. Overview Analysis Gartner Recommended Reading ...

Analyst(s):   Aakanksha Bansal   |   Annette Zimmermann   |   Vibha Chitkara   |   Nick Ingelbrecht   |   Akhil Singh
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Research January 28 2026
... Understanding Key Pivot Strategies as a Tech CEO Consider the relevance of strategic pivots to support your corporate development objectives. Experts: Eric Hunter, Mark Wesker Tech CEOs often make fundamental (and often disruptive) growth-minded changes to their core business model — referred to as piv ...
Research January 28 2026
... How Top-Performing Tech CEOs Navigate Pivots By Tech CEO Research Team Top-performing tech organizations are more likely to have successful pivots than trailing tech organizations. Tech CEOs navigate strategic pivots across four overarching categories: Product-centric pivots Go-to-market pivots Techno ...
Premium Research Mar 2026
... Gartner First Takes Fresh insights on emerging trends AWS and Cerebras’ partnership on inference cloud isn’t just optimizing AI infrastructure or tokenomics, it’s a strong step toward offering an alternative to leading GPU-based solutions. Product leaders will find that, unlike training, AI inference ...

Analyst(s):   Jon Erensen   |   Gaurav Gupta
Premium Research Nov 2023
... In 2Q24, Gartner will change the name of the IT services market to “services.” In addition, Gartner will change the segmentation and expand the market share, forecast and reports associated with this market. Read this document for further details on how this will impact publications. Planned Update to ...

Analyst(s):   Colleen Graham   |   Srujan Akurathi
Premium Research Aug 2023
... This document provides Gartner’s segmentation, definitions, research methodologies and metrics that form the basis of the imaging and print service market share and forecast statistics. What You Need to Know Introduction Notable Changes Market Methodology High-Level Definitions and Segmentation Gartner ...

Analyst(s):   Dean Blackmore
Research Jun 2026
... solutions’ next roadmaps will determine the fate of products. Product managers must quickly identify which use cases to target in order to capture their share of this emerging market before it’s too late. Overview Strategic Planning Assumption(s) Analysis Product or Portfolio Overview How Airia Competes Product ...

Analyst(s):   Brandon Medford
Research Apr 2019
... Vendors’ positions in this Magic Quadrant reflect customers’ new expectations in areas such as digital technician support, outcome-based service business models, and AI-driven scheduling and decision support. When assessing vendors, look for packaging of multiple technologies and proven results. Market ...

Analyst(s):   Jim Robinson
Research Mar 2023
... Democratization of technologies is extending the cloud-based AI services competition approach from technology-centric to solution-oriented. Technology and service providers must support both professional developers and business users to compete in the AI services market. Overview Analysis Product or Portfolio Overview ...

Analyst(s):   Tracy Tsai   |   Rajesh Kandaswamy
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