Gartner Research

Magic Quadrant for Field Service Management

Published: 16 April 2019

ID: G00343550

Analyst(s): Jim Robinson

Summary

Vendors’ positions in this Magic Quadrant reflect customers’ new expectations in areas such as digital technician support, outcome-based service business models, and AI-driven scheduling and decision support. When assessing vendors, look for packaging of multiple technologies and proven results.

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • Accruent (Verisae)
    • Astea International
    • ClickSoftware
    • FieldAware
    • GEOCONCEPT Group
    • IFS
    • Microsoft
    • Oracle
    • OverIT
    • Praxedo
    • Salesforce
    • SAP (Coresystems)
    • ServiceMax
    • ServicePower
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

Market Overview

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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