... organizations are investing in technology, prioritizing AI initiatives and adapting to an increasingly complex operating environment. Gartner will share key findings from the survey, including trends in technology spending, AI adoption and sourcing strategies. The discussion will help CIOs benchmark ...
Analyst(s): Daniel Sanchez Reina
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... Healthcare providers are challenged to deliver high-quality, ongoing training and support for electronic health record (EHR) end users. CIOs can use this case study to learn how Ochsner Health’s Epic Academy program drives ROI and clinician satisfaction with the EHR. Gartner Research ...
... In May 2025, CIOs accelerated their shift from an IT provider to an outcome-focused value creator. Despite increased volatility, this month’s themes have been consistent priorities: modernizing IT operating models, increasing leadership effectiveness and demonstrating the business value of IT. Analys ...
... Southeast Asian GPUaaS providers face weak local demand. But by leveraging their cost advantages and unique access to U.S. and Chinese technology stacks, they can position themselves as trusted, high-performance AI infrastructure providers — especially for Chinese enterprises facing GPU shortages. Ov ...
... client? Self-service is integral to the broader customer engagement strategy, but organizations often treat it as secondary to and separate from assisted service. Customer service and support leaders can use this roadmap to build a self-service program that’s part of an efficient service delivery system ...
... Access Insights Already a Gartner client? As the growing RPA service market attracts new competitors, providers are under pressure to differentiate. To succeed in RPA services, TSPs must invest in industry-specific capabilities, complementary intelligent automation, operational efficiency and RPA management ...
Analyst(s): Arthur Villa | Cathy Tornbohm | Arup Roy
... clients’ expectations in areas like augmented-reality-enabled customer collaboration, knowledge harvesting, AI-driven quality control and customer self-service. When assessing vendors, seek proof of improved technician-supported business outcomes. Market Definition/Description Magic Quadrant Vendor Strengths ...
... Access Insights Already a Gartner client? There will be 3.7 million data center sites worldwide in 2029. In response to increasing AI workload, growth is driven by large data centers housing 57% of the servers, up from 41% in 2024. Overview Table of Contents for Download Attachment List of Tables for Dow ...