Vendors’ positions in this Magic Quadrant reflect clients’ expectations in areas like augmented-reality-enabled customer collaboration, knowledge harvesting, AI-driven quality control and customer self-service. When assessing vendors, seek proof of improved technician-supported business outcomes.
- Vendor Strengths and Cautions
- GEOCONCEPT Group
- GMS Development
Inclusion and Exclusion Criteria
Gartner Recommended Reading
Note 1. Critical Capabilities: Detailed Functionality Requirements
Evaluation Criteria Definitions