... Third-party services are frequently required to support master data management programs, yet identifying appropriate service providers can be problematic. Data and analytics leaders should use this Market Guide to identify characteristics of service providers best-suited to their situational needs. ...
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Customer Service and Support 2024 Top Priorities Unlock the power of self-service, GenAI, and customer journey analytics to drive success In preparing for 2024, customer service and support leaders have a clear objective - leverage technology to improve service delivery. Service leaders must take an ...
... Service King's IT operating model is geared towards building revenue-generating digital products, and disrupting the automotive service industry by changing customer experience and expectations. Gartner Insights Abstract ...
... can use this research to identify the appropriate digital experience services provider based on their specific use case for experience design, DX solution implementation, DX operations, content and creative, and marketing services. Overview What You Need to Know Analysis Accenture Capgemini Cognizant ...
Analyst(s): Brett Sparks | Alan Stanley | Danellie Young | Sundar Viswanathan
... I&O leaders responsible for wide-area network services face challenges, as global provider quality and regional availability vary widely. Use this research to evaluate WAN providers’ private and internet circuit quality, cloud services, managed services and customer experience capabilities. Overview ...
Analyst(s): Danellie Young | Gaspar Valdivia | Lisa Pierce | Karen Brown
... Healthcare CIOs should invest in using AI agents collaboratively, requiring policies to be machine-executable, increasing governance and security across a shared platform to decrease overall costs. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Gartner Recommended Reading Gartner ...
Analyst(s): Connie Salgy | Robert Potts | Austynn Eubank
... Tech services leaders now have better technology to create quality, industrialized service delivery options. Here we share how four key technologies can be exploited to cut costs and increase quality for client interactions, deliverables and operations. Overview Analysis Conclusion Gartner Research ...
... Access Insights Already a Gartner client? The digital business process services market will grow to over $106 billion by 2024, at a 10.8% CAGR. These services require investment in technology assets and intellectual property delivered alongside business process domain and/or industry expertise and enhanced ...
Analyst(s): Chrissy Healey | Dean Blackmore | Colleen Graham | Brendan Williams
... principles and sourcing strategies. Develop a transition roadmap, deploy automation and enable workforce change with strong governance. Identify common services, build a central catalog and assess performance across cost, risk and value. Integrate outcome metrics, conduct capability assessments and foster ...