... Access Insights Already a Gartner client? Enterprises are moving beyond experimentation to implementation, and AI spending will exceed $3.3 trillion by 2029. Continuous demand for AI is expected to fuel investments in IT infrastructure, including-AI optimized hardware, inference engines, agentic AI, s ...
Analyst(s): Technology Market Insights Team
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... principles and sourcing strategies. Develop a transition roadmap, deploy automation and enable workforce change with strong governance. Identify common services, build a central catalog and assess performance across cost, risk and value. Integrate outcome metrics, conduct capability assessments and foster ...
... Access Research Already a Gartner client? Rising labor costs, self-service adoption and advances in automation raise questions about the sustainability of assisted service. Yet demand remains strong. Service leaders must coordinate talent, quality and technology strategies to meet that demand efficiently ...
... Drägerwerk’s technology tower-centric organization model created siloes that made it difficult to manage services with end-user needs in mind. Gartner Insights Abstract ...
Analyst(s): Infrastructure and Operations Research Team
... Access Insights Already a Gartner client? The market for digital business consulting services is forecast to grow at a five-year CAGR of 12.1%, reaching $215 billion in 2027. Growth is being driven by buyers’ need to accelerate the shift to digital business and the talent crunch, which increases their ...
Analyst(s): Chrissy Healey | Brendan Williams | Ben Fieselmann
... Strategic cloud platform services provide integrated offerings, such as computing and networking services, managed application and database services, and transformation services. Infrastructure and operations leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. ...
... Enhance Your Customer Service Talent Strategy with Generative AI Discover a matrix of Artificial Intelligence Futures Customer service and support leaders increasingly focus on cost optimization, with 47% of leaders identifying it as a top priority. But traditional approaches no longer work To address ...
... •How AI infrastructure constraints are shaping IT spending and growth •What the “Trough of Disillusionment” means for AI investments •Where cross‑functional AI agents may erode SaaS markets •How IT spending priorities are shifting amid volatility and demand Market volatility, economic uncertainty an ...
... Turn I&O Into an AI Value Engine Discover how heads of infrastructure and IT operations can accelerate AI value, scale performance and transform infrastructure into a driver of enterprise impact. AI value stalls without I&O transformation AI has moved from exploration to execution, placing I&O at the c ...