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Premium Research Jul 2024
... Providers are reporting that sales cycles are taking longer to close. Tech services leaders of cloud ERP providers need to establish more confidence in customers earlier in the cycle by demonstrating measurable business outcomes and showcasing industry best practices. Overview Analysis Gartner Research ...

Analyst(s):   Eric Cheung
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Research Apr 2024
... Access Research Already a Gartner client? IT leaders can use this template to identify, review and select the specific managed network services that require detailed and quantitative responses from vendors in the market. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...

Analyst(s):   Ted Corbett   |   Lisa Pierce   |   Danellie Young   |   Karen Brown   |   Bjarne Munch   |   Jon Dressel   |   Nauman Raja
Premium Research Jul 2024
... Cloud technology enables businesses to innovate and stay competitive. Tech services leaders must create a strategy that caters to IT and business personas, addressing a combination of technical and business considerations potential customers may use to choose a provider over others. Overview Analysis ...

Analyst(s):   Fernando Pereiro
Premium Research Jun 2024
... By optimizing the processes and workflows reps use for issue resolution, customer service and support leaders can enhance their efficiency and customer experience. Service leaders can use this research to evaluate alternatives, such as pods and swarming, to the traditional tiered delivery model. Overview ...

Analyst(s):   Aman Jagdev
Research Mar 2025
... Gartner client? Changes to the U.S. fiscal, trade and immigration policy have created a volatile and uncertain environment for service and support organizations. Customer service and support leaders can use this research to better navigate economic uncertainties. Overview Introduction Impacts and Recommendations ...

Analyst(s):   Emily Potosky
... Ms. Kaur worked as a network and security consultant on a multivendor platform in a comprehensive role of presales, consultancy, hosted services, managed services and support desk. Network Firewall WAAP Identity Based Segmentation SSE ZTNA Cyber Risk| Security Operations| Endpoint and Workspace Cybersecurity ...
Premium Research Feb 2025
... switchboards. It explores members’ current position on establishing a central switchboard and the department responsible for managing their switchboard service. Overview Summary of Results Survey Respondents Gartner Research ...

Analyst(s):   Consult the Board Research Team
Research August 07 2020
... predictions for technology and service providers in a world of turmoil focus on nine aspects of change that will have significant or lasting impact. Some changes brought about by unexpected disruption will be lasting, and others will be fleeting. Leaders at technology and service providers must cultivate the ...
Research Apr 2024
... for sourcing, procurement and vendor management leaders. This updated analysis tool will help estimate project costs and compare market rates for IT services deals. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...

Analyst(s):   Luis Pinto   |   Allan Wilkins   |   DD Mishra   |   Mark Ray   |   Andrea Lanzavecchia   |   Rajib Gupta   |   Danny Kreidy   |   Shubham Rathore   |   Sundar Viswanathan   |   Irada Veliyeva   |   Alan Stanley   |   Biswajit Maity   |   Gunjan Gupta   |   Jaideep Thyagarajan   |   Brett Sparks
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