... is a new urgency in application services on accelerated engagements, digital as a default, delivery resilience and services anytime/anywhere. SPVM leaders must track the evolution of emerging market offerings to make informed investment decisions for an optimal services sourcing strategy. Strategic Planning ...
Analyst(s): Gunjan Gupta | Jim Longwood | Alan Stanley
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... The demand for secure solutions for SaaS, cloud, 5G, IoT, and APIs continues to expand for enterprises facing digital transformation. Communications service providers should use this research to learn about competitive trends and landscapes. Overview Analysis Product or Portfolio Overview How AT&T Competes ...
... Transform HR Through AI The future of HR is here — modernize HR for AI readiness or risk becoming nonessential. An HR operating model that does not incorporate AI threatens HR’s value HR is at a strategic crossroads: Reinvent itself to deliver business value in the AI era or face potential dissolution. ...
... Gartner resources Gartner IT Score CIO's Role in Digital Transformation Gartner IT Analysts To improve digital services and the value received by staff and students, Deakin University’s Digital Services leadership created a new operating model that was coupled with key innovative digital investments. With Gartner ...
... Financial services leaders face ongoing cost pressure. Leaders can use this tool to better evaluate and prioritize cost management initiatives. Gartner Research ...
Analyst(s): Financial Services Business Leader Research Team
... This inaugural edition of the Customer Service and Support Innovation Report showcases some of the most successful, cutting-edge approaches to service and support, helping leaders innovate within their team and their function. Gartner Research ...
... and orchestrate agile plans, governance, and talent to deliver sustained business value. Meet our speakers Get inspired by thought leaders slated to share big ideas and field-tested best practices. Discover what it’s like to experience Gartner CIO Leadership Forum. Start your conference experience. Register ...
... Access Research Already a Gartner client? As organizations transform customer service and support demand by eliminating unnecessary interactions and shifting volume to self-service, customer service and support leaders must restructure their organization, capabilities and budget to manage increased complexity ...
Analyst(s): John Quaglietta | Jennifer MacIntosh | Kathy Ross
... Access Research Already a Gartner client? Customer service and support leaders face increasing pressure to contribute to revenue, but the function is caught in a cycle of managing and reactively responding to customer demand for service. This research provides a path for transforming demand while evolving ...