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Premium Research Nov 2024
... Among the 18 representative public BPS providers analyzed, the average YoY revenue growth was 3.4%, and the average operating margin was 17.6% in 2Q24, highlighting providers’ core operations performance and enabling benchmarking against others in their respective BPS functional areas. Gartner Insigh ...

Analyst(s):   Mohit Khemka
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Premium Research Oct 2024
... redirected without resolution, are under regulatory scrutiny. Customer service and support leaders may perceive this as a minor issue; however, a third of customers experience this frustration, highlighting the need to improve service journeys. Gartner Recommended Reading Gartner Research ...

Analyst(s):   Keith McIntosh   |   Ian Elliott   |   Brian Weber   |   Deborah Alvord   |   Christopher Sladdin   |   Daniel O'Sullivan   |   Kathy Ross
Research Sep 2024
... Access Insights Already a Gartner client? The worldwide services market is forecast to grow by 9.4% in U.S. dollars in 2025 (8.1% in constant currency) and will reach $2.33 trillion in 2028. The services market continues to be characterized by cautious spending, uncertainty in the macroeconomy and higher ...

Analyst(s):   Cathy Tornbohm   |   Ed Anderson   |   Chrissy Healey   |   Robert Brown   |   Srujan Akurathi   |   Anupama .   |   Katie Gove   |   Scott Frederick   |   Brendan Williams   |   Tom Coshow   |   Grigory Betskov   |   Neha Sethi   |   Mohit Khemka   |   Christine Tenneson   |   Gaspar Valdivia   |   Misako Sawai   |   Colleen Graham   |   Rene Buest   |   Fabio Di Capua   |   Eric Cheung   |   Sid Nag   |   Hardeep Singh   |   Ben Fieselmann   |   David Ackerman
Premium Research Mar 2023
... AI can significantly improve customer service operations in a multitude of ways. This research identifies and rates 18 use cases for leveraging AI within customer service operations. Application leaders supporting customer service applications can use it as a starting point to prioritize opportunities ...

Analyst(s):   Wynn White   |   Bern Elliot
Premium Research May 2025
... Staying abreast of disruptions in the semiconductor market for optimum success is key for technology and service providers. Semiconductor vendors can use this tool to obtain data about the semiconductor spending patterns of the top 100 global electronics companies and use it to help guide their decisions ...

Analyst(s):   Masatsune Yamaji
Premium Research Jul 2025
... aggregation of Gartner’s IT spending forecasts, covering enterprises and consumers, spanning two years of history, plus five years forward. Technology and service providers use this data to identify growth opportunities and prioritize investments. What You Need to Know Introduction Notable Changes Market Methodology ...

Analyst(s):   Lowell Shulman
... validated an initial structure for a new digital marketing team. Industry Financial Services Revenue — Employees — Client Story Maximizing Digital Marketing Performance Gartner helped a global credit services firm achieve full-service internal marketing capability with best-in-class skills. ...
Research December 08 2025
... 3 Steps to Make Brand a Growth Engine Elevate brand’s role in driving growth. Brand marketing is often seen as having a "fuzzy impact," with stakeholders frequently holding unrealistic expectations for brand influence on short-term outcomes. A significant portion of tech company brand leaders report a ...
Research Nov 2025
... Access Insights Already a Gartner client? As AI and agentic AI introduce new security challenges, SASE and SSE platforms must move beyond generic access policy enforcement and basic AI visibility to deliver stronger AI data protection. Vendors that enhance their solutions with intent-based analysis wi ...

Analyst(s):   Christian Canales   |   Gurjyot Uppal
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