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Research Mar 2025
... Access Insights Already a Gartner client? The worldwide services market is forecast to grow by 4.6% in U.S. dollars in 2025 (6.5% in constant currency) and will reach $2.36 trillion in 2029. While macroeconomic challenges persist, new projects requiring technology investments will face increased scrutiny ...

Analyst(s):   Tom Coshow   |   Colleen Graham   |   Ed Anderson   |   Neha Sethi   |   Anupama .   |   Grigory Betskov   |   Robert Brown   |   Katie Gove   |   Gaspar Valdivia   |   David Ackerman   |   Mohit Khemka   |   Fabio Di Capua   |   Chrissy Healey   |   Brendan Williams   |   Eric Cheung   |   Srujan Akurathi   |   Rene Buest   |   Sid Nag   |   Scott Frederick   |   Cathy Tornbohm   |   Ben Fieselmann   |   Hardeep Singh
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... infrastructure strategies, particularly infrastructure as a service (IaaS), along with platform as a service (PaaS) as it intersects IaaS. She also covers a constellation of related topics, such as cloud strategy, management and governance; cloud managed service providers (MSPs); and cloud operations including ...
Research Aug 2021
... flexible working at scale. This research will assist application leaders responsible for customer service in their CCaaS buying decisions. Overview What You Need to Know Analysis 8x8 Amazon Web Services Content Guru Evolve IP Five9 Genesys Lifesize NICE CXone Odigo Talkdesk Vonage Worldline Data Center ...

Analyst(s):   Pri Rathnayake   |   Steve Blood   |   Drew Kraus
Research Dec 2024
... Access Insights Already a Gartner client? The worldwide services market is forecast to grow by 9.0% in U.S. dollars in 2025 (7.3% in constant currency) and will reach $2.26 trillion in 2028. The market continues to experience challenges from the macroeconomic standpoint which are expected to ease as ...

Analyst(s):   Robert Brown   |   Brendan Williams   |   David Ackerman   |   Hardeep Singh   |   Scott Frederick   |   Fabio Di Capua   |   Ed Anderson   |   Katie Gove   |   Sid Nag   |   Tom Coshow   |   Mohit Khemka   |   Anupama .   |   Colleen Graham   |   Chrissy Healey   |   Eric Cheung   |   Ben Fieselmann   |   Srujan Akurathi   |   Neha Sethi   |   Gaspar Valdivia   |   Rene Buest   |   Grigory Betskov   |   Cathy Tornbohm
Research Sep 2017
... Co-browsing technology is rarely used outside industries like financial services and telecoms, but merits wider implementation. Application leaders supporting customer service should consider it a hidden gem for enabling differentiation and bridging the gap between human- and AI-driven interaction. ...

Analyst(s):   Brian Manusama   |   Nadine LeBlanc
Research Sep 2025
... constant currency, and a CAGR of 1.9% for 2024-2029. This update serves to adjust longer-term growth downward, reflecting the shift to storage as a service. Overview Table of Contents List of Tables Notes Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Andrew H Kim   |   Chandrashekar S   |   Suzie Low
Premium Research Feb 2024
... Specialized AI services providers have become key innovators in helping enterprises deploy cutting-edge GenAI solutions. Product leaders should seize the opportunity to fill the gaps in customers’ resources and expertise by targeting the frontier of emerging AI technologies. Overview Strategic Planning ...

Analyst(s):   Aakanksha Bansal   |   Nick Ingelbrecht   |   Akhil Singh   |   Annette Zimmermann   |   Vibha Chitkara
Research Oct 2025
... storage capacity demand is expected to grow at a CAGR of 19.5% between 2024 and 2029, reaching 3.19 zettabytes. By 2029, on-premises storage as a service will represent 46% of the total data center storage capacity worldwide, up from 14% in 2024. Overview Forecast Data Summary Forecast Model Summary ...

Analyst(s):   Adrian O'Connell   |   Andrew H Kim   |   Jeff Vogel
Research Jun 2024
... Access Insights Already a Gartner client? The worldwide services market is forecast to grow 7.1% in current U.S. dollars in 2024 (7.1% in constant currency) and will reach $2.38 trillion by 2028. Enterprises will maintain a cautious approach toward new projects, however spending is expected to accelerate ...

Analyst(s):   Katie Gove   |   Srujan Akurathi   |   Grigory Betskov   |   Eric Cheung   |   Tom Coshow   |   Brandon Medford   |   Chrissy Healey   |   Robert Brown   |   Sid Nag   |   Gaspar Valdivia   |   Colleen Graham   |   Rene Buest   |   David Ackerman   |   Scott Frederick   |   Cathy Tornbohm   |   Mohit Khemka   |   Ben Fieselmann   |   Misako Sawai   |   Brendan Williams   |   Neha Sethi   |   Hardeep Singh   |   Fabio Di Capua   |   Christine Tenneson   |   Ed Anderson
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