... Access Insights Already a Gartner client? SAP S/4HANA represents a big opportunity for service providers due to the numerous pending upgrades and implementations. Service providers must provide low-cost automated assessments, cost-effective upgrades and personalized deployment to highlight the benefits ...
Analyst(s): Fabio Di Capua
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... Access Insights Already a Gartner client? Gartner’s 3Q20 communications services forecast covers fixed and mobile services for enterprise and consumer segments. Impacts of COVID-19 lockdowns and the resulting changes in working patterns led this update to focus on a revised assumption for remote working ...
... 2026’s conference a success. Meet our speakers Get inspired by thought leaders slated to share big ideas and field-tested best practices. “This conference has truly been a remarkable experience. The insights shared have been incredibly valuable and thought-provoking. It’s inspiring to see so many dedicated ...
... client? Print as a service is gaining interest as customers seek to reduce printer assets and increase flexibility in the delivery method. It provides a promising sale and delivery model that will transform the focus of MPS based on print volume and hardware to MPS based on virtual services and solutions. ...
... has affected all employees working in frontline services, leading to multiple challenges — flexible working, onboarding, training, well-being and ongoing support. This year’s cool vendors have developed innovative ways of supporting better customer service and operational outcomes. Overview Analysis Gartner ...
Analyst(s): Nadine LeBlanc | Jim Robinson | Pri Rathnayake | Steve Blood
... Gartner client? As organizations continue their digital journeys, the need for top-down, application-driven transformation services continues to accelerate. The market for cloud IT services will see a five-year CAGR of 10.1% with the revenue reaching $325 billion constant U.S. dollars in 2027. Overview Forecast ...
Analyst(s): David Ackerman | Brandon Medford | Colleen Graham
... The advent of generative AI and other LLM innovations has led to exciting developments in customer service technology. Customer service and support technology leaders can use this report to gain insights into current “art of the possible” use cases from emerging, lesser-known vendors. Overview Strategic ...
Analyst(s): Steve Blood | David Norrie | Jim Robinson | Wynn White
... The attached slides compare more than 50 technology and service providers with overall average revenue growth of 13.7% YoY and an operating margin of 13.1% in 4Q21. Accenture, Infosys and Wipro grew significantly higher than average revenue growth and profitability among the extra-large providers. Gartner ...
... Access Research Already a Gartner client? SSE functionality has largely commoditized around features such as advanced threat defense and adaptive access controls, but capabilities such as SSPM and integrated deployment are still maturing. Security and risk management leaders can use this research as a ...
Analyst(s): Dale Koeppen | Thomas Lintemuth | Charlie Winckless