... Access Research Already a Gartner client? Real-time location tracking of people and critical assets is now required for safety, compliance and cost optimization. I&O leaders should assess vendors based on their ability to meet multiple indoor location opportunities and address new employee safety and ...
Analyst(s): Nick Jones | Tim Zimmerman
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Access Insights Already a Gartner client? Innovative players and new technologies in the areas of IoT, autonomous robotics and edge networking are disrupting the CSP market. CSP CIOs must work with the outsiders, startups and entrepreneurs that are offering these technologies to improve agility, perfo ...
Analyst(s): Peter Liu | Amol Nerlekar | Mounish Rai | Mike Edholm | Kosei Takiishi
... Customer Service BPO: Drive CX Results Learn how to achieve better outcomes from your partnerships Without effective vendor management, 75% of outsourcing savings can disappear within 18 months. But by implementing thought partnership practices and effective customer service BPO management, you can maximize ...
... Tech companies are dealing with a lot of uncertainty and change around AI, executive orders and client demand. The 2025 Gartner Tech Marketing Benchmarks Survey provides a detailed analysis of key benchmarks around marketing investments, brand strategy and activation, brand awareness and demand gene ...
... Complex, modern technology environments have expanded our understanding of interconnected attack surfaces. Product leaders must broaden their view of rapidly expanding attack surfaces and incorporate emerging technologies into their roadmaps to combat evolving cyberthreats and remain competitive. Mor ...
Analyst(s): Luis Castillo | Elizabeth Kim | Isy Bangurah | Esha Bhatia | Walker Black | David Senf
... Build a Successful Product Strategy Roadmap Lessons from high-growth companies for product strategy development Creating a product strategy is the most important job for most product managers and building a product roadmap ranks among their top 3 tasks. Yet many product managers believe their product ...
... Strategic cloud platform services encompass standardized and automated public cloud offerings that integrate infrastructure, platform and transformation services. Infrastructure and operations leaders can learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview ...
... Product/Service Discovery and Validation Primer for 2023 Implement practical approaches to product planning Expert: Scott MacLellan Discovery and validation comprises the key activities in the development of a product or service. These activities are revisited frequently throughout the product’s life ...
... CCaaS solutions enable customer service teams to manage and deliver adaptive customer support across a comprehensive mix of channels. Customer service and support technology leaders can use this report to help identify the best fit providers for their customer support operations. Overview What You Need ...
Analyst(s): Pankil Sheth | Pri Rathnayake | Megan Fernandez | Drew Kraus | Jason Bridge