Customer Service BPO: Drive CX Results

Learn how to achieve better outcomes from your partnerships

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    Without effective vendor management, 75% of outsourcing savings can disappear within 18 months. But by implementing thought partnership practices and effective customer service BPO management, you can maximize both CX and cost savings.

    Download this research to access:  

    • Gartner structured framework to manage the vendor relationship
    • Core competencies for effective vendor management
    • Examples of contract requirements for defining thought partnership expectations with the BPO service partner

    About This Report: Foster an Outsourcing Partnership That Drives CX Results

    This research outlines how to implement an effective customer service BPO partnership through a vendor management governance framework and thought partnership. With this research, your CX can improve through customer-centric alignment and prioritization so that maximum loyalty and cost-reduction benefits are achieved.