... Sharedservices leaders know customers in financial distress are a known risk to receivables collection. But even those who can afford to pay may not for other reasons. This expert insight video uncovers how sharedservices leaders can assess the customers who can pay and who will pay. Overview Recommended ...
Analyst(s): Finance Research Team
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... Mission-critical priority An Australian mining company partnered with Gartner for Supply Chain to upgrade sales & operations planning (S&OP). How Gartner helped Shared key insights from leaders & practitioners on the topic of customer segmentation, data-driven research on S&OP best practices, and analyst guidance ...
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Analyst(s): Anthony Mullen | Simon Harrison | Olive Huang | Steve Blood | Jim Davies | Jim Robinson | Brian Manusama | Nadine LeBlanc | Drew Kraus
... Public cloud IT transformation services enable cloud migrations via cloud-native professional and managed application services, leading to transformational outcomes. Sourcing, procurement and vendor management leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner ...
... Managed IoT connectivity services simplify the procurement of IoT connectivity and related value-added services across different regions involving multiple IoT providers. CIOs building IoT-enabled businesses can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended ...
... Contact Center Knowledge Management for Customer Service Customer Self-Service Applications Digital Customer Service Workforce Engagement and Optimization Field Service Other Employee Assistance Tools for Customer Service Analytics for Customer Service Customer Experience Management Vendor Considerations ...
Analyst(s): Jim Davies | Melissa Davis | Nadine LeBlanc | Olive Huang | Jim Robinson | Drew Kraus | Steve Blood | Brian Manusama | Simon Harrison | Anthony Mullen
... Access Research Already a Gartner client? Desktop as a service provides secure remote access to corporate applications and data, from any location, using any device. This research helps end-user services leaders assess DaaS solutions, based on four use cases and 15 critical capabilities. Overview What ...
Analyst(s): Craig Fisler | Stuart Downes | Sunil Kumar
... Customer service and support leaders often view any changes to improve AI chatbot self-service as an expensive undertaking. This infographic uncovers low-cost, low-effort or no-code solutions to optimize self-service on the chatbot channel. Overview Gartner Recommended Reading Gartner Insights Abstract ...
... people responsible for the end-to-end delivery of cloud services. As such, they should become familiar with the growing industry trend of cloud services brokerage, its maturing functionality and the role it can play in the delivery of cloud services. Analysis Definition Why Should I Care About CSB? What ...
Analyst(s): Benoit Lheureux | Daryl Plummer | Ian Beazley | James D. Buckner | Neil Wynne | Bill Caffery