Published: 05 February 2019
Customer service and support organizations must deliver consistent, effortless, intelligent and personalized customer service experiences, regardless of channel. Gartner’s 2019 research will help them select, implement and operate CSS technologies while maintaining operational excellence.
Included in Full Research
- Top Challenges and How Gartner Can Help
- How will I identify, evaluate, select, adopt and maintain customer service technologies?
- How will I measure and improve customer service process execution?
- How will I address employee/team/constituent influence on customer service?
- How will I plan for the future of customer service?