... Research Already a Gartner client? ITSM platforms maintain a critical role in providing a system of record for I&O leaders to deliver integrated IT services by capturing ITSM events and activities. Use this Market Guide to navigate the evolving ITSM platforms market and its representative vendors. Overview ...
Analyst(s): Chris Matchett | Rich Doheny
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... Access Research Already a Gartner client? PSA tools support the needs of services businesses — from opportunity and planning, to execution and delivery, through resource management, reporting and billing/invoicing. Tech CEOs can use this guide to learn about major considerations, major market segments ...
... Access Research Already a Gartner client? Backup as a service offers simplified backup and data protection to protect data in cloud, on-premises or in SaaS applications. I&O leaders responsible for backup and data protection should consider BaaS to complement and potentially replace on-premises backup ...
Analyst(s): Michael Hoeck | Jason Donham | Rene Rodriguez
... Access Insights Already a Gartner client? Strong consulting and implementation services offered by CSPs and SIs help enterprise IT leaders with networking, mobility, security and communication projects. CIOs and IT leaders can use this Market Guide to understand the representative vendors in the market ...
... years show a future where go-to-market (GTM) centers of excellence (COEs) drive clarity, focus and best-in-class support for bringing products and services to market. So, what will product marketing look like in 2030? Join this complimentary Gartner product marketing webinar as Gartner experts provide ...
Analyst(s): Rahim Kaba | Alan Antin | David Yockelson
... Improve Your Customer Self-Service Portal Discover 11 fundamental capabilities to drive self-service success. With most self-service support experiences resulting in dead ends, customer service leaders must complete an assessment of their existing portal capabilities to increase effectiveness and improve ...
... organization? How do I adapt IT to become a broker of cloud services? How do I manage running multiple traditional, public and private cloud services? Do I really need a private cloud, or can our workloads that require infrastructure isolation be serviced by virtualization or virtualization automation? How do ...
... management leaders need TEM vendors that provide a cost-efficient solution to enable and support effective commercial management of communications services. Trends include focus on automation, data analytics and technology simulations. Overview Market Definition Market Description Market Direction Market ...
Analyst(s): Katja Ruud | Lisa Unden-Farboud | Pablo Arriandiaga
... client? Hybrid infrastructure services remain highly focused around cloud and IT services, with growing complexity and change. SPVM leaders should use this Hype Cycle to assess the maturity of emerging IT services and solutions to plan their hybrid infrastructure services strategy. Analysis Definition ...
Analyst(s): Danellie Young | Christine Tenneson | Eric Goodness