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Research Apr 2024
... Access Research Already a Gartner client? Security service edge is a dynamic market focused on consolidating cloud-delivered point solutions and replacing or augmenting legacy hardware. This Magic Quadrant will help buyers evaluate 10 key vendors, ideally in the context of a SASE strategy and long before ...

Analyst(s):   Thomas Lintemuth   |   Dale Koeppen   |   Charlie Winckless
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Research Oct 2024
... Access Research Already a Gartner client? As a transitioning tech services leader — whether a new practice VP, head of an offering or newly promoted partner or managing director — you need clear actions for your first 100 days to gain momentum on your vision and achieve quick wins. This document can ...

Analyst(s):   Mark McDonald   |   Robert Brown
Research Oct 2023
... Access Insights Already a Gartner client? By 2027, the market for artificial intelligence services will reach $443 billion. AI services will be the dominant growth driver in the IT services market, at 16.9% five-year-CAGR. Both classic and generative AI demonstrate opportunities to create new sources ...

Analyst(s):   Chrissy Healey   |   Srujan Akurathi   |   Hardeep Singh   |   Anna Griffen   |   David Ackerman   |   Scott Frederick   |   Tom Coshow   |   Jonathon Hardcastle   |   Neha Sethi   |   Alys Woodward   |   Brendan Williams   |   Robert Brown   |   Colleen Graham   |   Whit Andrews
Premium Research May 2024
... fraud prevention. This research provides critical insights and recommendations to help product leaders navigate the impact of GenAI-driven security services on fraud detection and decisioning. Overview Analysis Gartner Recommended Reading Note 1: About Representative Vendors Gartner Research ...

Analyst(s):   Dan Ayoub
Research Mar 2025
... ever-changing enterprise needs to deliver on digital business initiatives. I&O leaders can use this research to evaluate and select optimal global network service partners. Strategic Planning Assumptions Market Definition/Description Magic Quadrant Vendor Strengths and Cautions AT&T BT Colt GTT Communications ...

Analyst(s):   Lisa Pierce   |   Danellie Young   |   Karen Brown   |   Gaspar Valdivia
Research Jul 2024
... Access Research Already a Gartner client? Many organizations fail to maximize the sizable growth opportunity inherent in existing customers. Customer service and support leaders must reorient their organizations from a primary focus on issue resolution to a focus on delivering value to capitalize on this ...

Analyst(s):   John Quaglietta   |   Jennifer MacIntosh
Premium Research Sep 2026
... Architecture Use Case(s) Architecture Diagram Architecture Capabilities & Components Core CRM CRM Agentic Framework Agentic Governance Automation Services Integration Services Enterprise Platorms Enterprise Data Sources CRM Experience Layer Key Architecture Principles & Patterns Key Architecture Recommendations ...

Analyst(s):   Aditya Sawant   |   Mike Levisay   |   Simon Whight
Research Sep 2019
... Access Insights Already a Gartner client? Emergency/mass notification services solutions send critical and emergency messages to internal and external stakeholders in support of many use cases. Security and risk management leaders with business continuity management responsibilities can use this research ...

Analyst(s):   Roberta Witty
Premium Research Nov 2024
... The year 2025 will usher in new priorities for customer service and support leaders. Leaders will drive enterprise growth, gain technology acumen to steer their function’s AI strategy and deploy conversational generative AI for the sake of improving customer experience. Gartner Research ...

Analyst(s):   Olivia Foster   |   Kim Hedlin   |   Keith McIntosh
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