... Access Insights Already a Gartner client? The worldwide IT services market is forecast to grow by 6.2% in U.S. dollars in 2022 (9.6% in constant currency). Ongoing investment in digital transformation and cloud services will drive a five-year compound annual growth rate of 8.7% (8.6% in constant currency ...
Analyst(s): Sid Nag | Neha Sethi | Grigory Betskov | Colleen Graham | Chrissy Healey | Christine Tenneson | Misako Sawai | Hardeep Singh | Ed Anderson | Brandon Medford | Sandra Notardonato | Arup Roy | Lisa Unden-Farboud | Gaspar Valdivia | David Ackerman | Rene Buest | Brendan Williams | Cathy Tornbohm | Twiggy Lo
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... channels, blending digital and physical experiences. Step 2: Senior business management defines AI ambition. CIOs and other innovation leaders should share real-world examples of AI-native business models to help fellow executives understand how AI creates value beyond traditional technology. Presenting ...
... Claude Cowork plugins can accelerate VoC analysis through agentic synthesis, but the lack of a shared team state can create insight silos and governance gaps. CMOs should test Cowork against existing VoC outputs to validate ROI, confirm insight delivery, reduce tech stack costs and assess replacement ...
Analyst(s): Michael Maziarka | Brad Fager | Deborah Alvord | Chad Storlie | Maria Marino
... and credibility. CAEs can drive faster completion and follow-up by clarifying business priorities early, focusing follow-up on critical actions and sharing systemic risks to prevent future delays. Insights at a Glance Impact Brief Actions How to Execute Success Measures Gartner Recommended Reading Gartner ...
... Access Insights Already a Gartner client? Providers failing to adopt multiagent generative systems risk losing market share to competitors orchestrating complex workflows. Product leaders must transition from single-task solutions to domain-specific agentic operating systems to deliver transformational ...
Analyst(s): Kiumarse Zamanian | Ethan Cai | Christine Tenneson | Aakanksha Bansal | Alfredo Ramirez IV
... Access Insights Already a Gartner client? Incumbent enterprise application vendors’ share prices have been taking a hit over the last 12 months as pundits predict their AI-fueled demise. However, there are six advantages that these vendors enjoy that can propel them to leadership in the AI races if they ...
... Gartner for Customer Service & Support Leaders The customer service and support function is vital to maintaining customer loyalty and influencing brand perceptions. Gartner for Customer Service & Support Leaders provides indispensable insights, advice and tools needed to achieve service and support leaders ...
... Customer service and support leaders may lose sight of business objectives when choosing technology because they are influenced by vendor demos. This research explains how to prioritize solving business problems when guiding customer service technology investments. Overview Introduction Analysis Gartner ...
... Access Insights Already a Gartner client? The worldwide IT services market will contract 6.8% in 2020 (5.3% in constant currency), but rebound with growth of 5.5% in 2021 (5.4% in constant currency). Discretionary services will be hit hardest in 2020 as end-user organizations prioritize cash conservation ...
Analyst(s): Christine Tenneson | Twiggy Lo | Susanne Matson | Ed Anderson | Sandra Notardonato | Misako Sawai | Lai-ling Lam | Dean Blackmore | Arup Roy | Rene Buest | Colleen Graham | Arthur Villa | Chrissy Healey | TJ Singh | Rajesh Kandaswamy | Brendan Williams | David Ackerman | Cathy Tornbohm | Sid Nag | Susan Tan | Tao Wu | Neil Barton