... IT Operations Directors IT Service Management IT Service Delivery IT Service Desk Managers Application Support DevOps Management SRE (Site Reliability Engineering) IT Strategists and Planners Chief Technology Officers I&O Projects Managers I&O Platform Owners End-User Services Leaders Digital Workplace ...
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... Gartner Recommended Reading Note 1: Four Key Segments of the Digital Business Implementation and Refinement Service Markets Note 2: Digital Business Services Life Cycle Phases Note 3: IT Services Spending Expectations Increased From 2020 Through 2022 Gartner Insights Abstract ...
Analyst(s): Brendan Williams | Colleen Graham | David Ackerman
... research will help application leaders responsible for customer service find the right provider for their geographic and functional needs. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions 8x8 Amazon Web Services Content Guru Evolve IP Five9 Genesys Lifesize NICE CXone Odigo ...
Analyst(s): Pri Rathnayake | Drew Kraus | Steve Blood
... agents and advanced digital and self-service requirements. This research will help customer service and support technology leaders find the right provider for their needs. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions 8x8 Amazon Web Services Cisco Content Guru Five9 Genesys ...
Analyst(s): Pankil Sheth | Steve Blood | Drew Kraus | Pri Rathnayake
... business implementation and refinement service market is forecast to reach $237 billion by 2025 — a five-year compound annual growth rate of 10.9%. Demand is driven by the need to execute on digital business initiatives and talent shortages resulting in a reliance on service providers. Overview Forecast Data ...
Analyst(s): Colleen Graham | Susanne Matson | Brendan Williams
... and credibility. CAEs can drive faster completion and follow-up by clarifying business priorities early, focusing follow-up on critical actions and sharing systemic risks to prevent future delays. Insights at a Glance Impact Brief Actions How to Execute Success Measures Gartner Recommended Reading Gartner ...
... Claude Cowork plugins can accelerate VoC analysis through agentic synthesis, but the lack of a shared team state can create insight silos and governance gaps. CMOs should test Cowork against existing VoC outputs to validate ROI, confirm insight delivery, reduce tech stack costs and assess replacement ...
Analyst(s): Michael Maziarka | Brad Fager | Deborah Alvord | Chad Storlie | Maria Marino
... Access Insights Already a Gartner client? Providers failing to adopt multiagent generative systems risk losing market share to competitors orchestrating complex workflows. Product leaders must transition from single-task solutions to domain-specific agentic operating systems to deliver transformational ...
Analyst(s): Kiumarse Zamanian | Ethan Cai | Christine Tenneson | Aakanksha Bansal | Alfredo Ramirez IV
... Access Insights Already a Gartner client? Incumbent enterprise application vendors’ share prices have been taking a hit over the last 12 months as pundits predict their AI-fueled demise. However, there are six advantages that these vendors enjoy that can propel them to leadership in the AI races if they ...