... Access Insights Already a Gartner client? To maximize the impact of an IT strategy, it must be shared, understood, and supported widely across the enterprise. To achieve this, CIOs should create and use a one-page version of the IT strategy as a key part of their communication activity. Insights at a ...
Analyst(s): Brandon Germer | Ian Cox
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... Insights Already a Gartner client? This Market Guide provides insight to the evolving customer management BPO services market and reviews key service providers managing marketing, sales and customer service processes. Sourcing, procurement and vendor management leaders should use it to identify providers that ...
... Customer service organizations face 10 dilemmas as they rethink their operations to show resilience to current and new digital business models. Application leaders for customer service must develop a three-year roadmap to deliver high-impact business outcomes and superior experiences. Overview Strategic ...
Analyst(s): Emily Potosky | Sarah Dibble | Customer Service and Support Research Team | Magnus Revang | Jim Davies | Jim Robinson | Deborah Alvord | Brian Manusama | Pri Rathnayake | Steve Blood | Nadine LeBlanc | Bern Elliot
... Access Insights Already a Gartner client? Worldwide, spending on public cloud services is forecast to grow 21.7% (21.3% in constant currency) in 2023. Organizations continue investing in the cloud with modernization efforts and cloud-native development driving a five-year compound annual growth rate ...
... Access Insights Already a Gartner client? Worldwide, public cloud services are forecast to grow 25.9% (22.7% in constant currency) in 2021. Organizations are accelerating cloud adoption in the wake of the pandemic, which will drive a five-year compound annual growth rate of 21.3% (20.4% in constant currency ...
... desktops and end-user experience (accessed using a remote display) with the help of a public cloud or service provider. Infrastructure and operations leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Methodology Gartner Research ...
... Cloud AI developer services are vital for empowering developers with AI/machine learning tools, enhancing application intelligence and enterprise innovation. This note guides software engineering leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview ...
... Tech service leaders need to build digital product engineering services offering roadmaps that capture the three waves described in this research. As digital and physical convergence drives new demand, doing so will help them capture growth opportunities that outpace the services market at large. Overview ...
... capabilities for integration platform as a service supporting them are diverse. Software engineering leaders can use this research to align their capability needs with the best iPaaS solution for them. Overview What You Need to Know Analysis Amazon Web Services Boomi Celigo Frends Huawei IBM Informatica ...
Analyst(s): Max van den Berk | Keith Guttridge | Andrew Humphreys | Andrew Comes | Shrey Pasricha