... Organizations launching self-service analytics and business intelligence programs struggle to balance agility and control. Data and analytics technical professionals can use this guidance framework to build a governed self-service analytics capability that enables and supports end users. Overview Problem ...
Analyst(s): Georgia O'Callaghan
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... Access Research Already a Gartner client? The end-user services leader defines, delivers and continuously improves digital employee experience with digital workplace technologies and services. The first 100 days are pivotal for beginning the process of developing digital workplace strategy and transforming ...
Analyst(s): Dan Wilson | Steve Goldberg | Stuart Downes | Lina Al Dana
... Analyst relations and product marketing share common goals and work in parallel. Failure to maintain this strategic partnership will undermine growth and create an unsustainable imbalance in these critical functions. Data Snapshot Data Insights What You Need to Do Gartner Recommended Reading Gartner ...
... Engineering Approaches Multiexperience Development Talent Operations Technical Architecture and Cloud Quality Engineering API and Integration Services Analytics and BI Service Experience Unique User Experience Unique Operational Processes Unique Products Inclusion Criteria Gartner Recommended Reading Notes Critical ...
Analyst(s): Luis Pinto | Brett Sparks | Gunjan Gupta | Deacon D.K Wan
... Customer service and support supervisors face unique challenges that, if left unaddressed, can contribute to lost productivity, feelings of burnout and increased attrition. Use this research to learn about these challenges and how to take action against them. Overview Conclusion Gartner Recommended Reading ...
... Navigating unstructured value enhancement opportunities is a challenge without clear guidelines and predictable outcomes. Customer service and support leaders can learn from Autodesk’s value enhancement approach to identifying low-risk, high-reward opportunities and agent empowerment strategies. Case ...
... Access Research Already a Gartner client? Factors such as human-versus-AI services and the impacts of geopolitical and IT vendor risk will profoundly affect IT service delivery. This research can help heads of IT sourcing, procurement and vendor management gain awareness and insight and prepare for these ...
Analyst(s): DD Mishra | Karl Rosander | Alan Stanley | Ryuichi Tsuchiya | Matt Baldino
... Access Research Already a Gartner client? Successful IT service management requires an integrated approach that builds on strong relationships to deliver service aligned with business expectations. Use this 100-day plan to assess your ITSM team’s ability to meet the organization’s needs and whether further ...
... Siloed channel teams and limited focus on end-to-end service journeys result in high customer effort and costs. Customer service and support leaders can install a journey management discipline with this roadmap, driving CX and business outcomes through holistic design and continuous improvement. Overview ...
Analyst(s): Christopher Sladdin | Daniel O'Sullivan