Gartner Research

Critical Capabilities for Custom Software Development Services, Worldwide

Published: 18 November 2022


When looking for CSD services, many enterprises struggle to select a provider that can meet their unique business needs. Sourcing, procurement and vendor management leaders can use this research to downselect providers based on their capabilities in different use cases and critical capabilities.

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Key Findings
  • The custom software development (CSD) services market is growing significantly. The approximately 10,000 consulting companies and systems integrators providing CSD services range from huge global systems integrators to small local specialist firms.

  • Collectively, the service providers in this research post $60 billion in revenue from CSD services. Across the board, they saw an increase of 22% in their business compared with last year.

  • Enterprises are rapidly looking to build new custom products and engage with these service providers to build customized products. Given the wide set of choices available in the market, clients struggle to identify the best-fit vendor for

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  • Accenture
  • Atos
  • Ciklum
  • Cognizant
  • Deloitte
  • DXC Technology
  • EPAM
  • GlobalLogic
  • Globant
  • HCLTech
  • IBM
  • Infosys
  • Softtek
  • TCS
  • Tech Mahindra
  • Virtusa
  • Wipro
  • Business Acumen
  • Design (User & Customer Experience)
  • AI/ML Expertise
  • Software Engineering Approaches
  • Multiexperience Development
  • Talent Operations
  • Technical Architecture and Cloud
  • Quality Engineering
  • API and Integration Services
  • Analytics and BI Service Experience
  • Unique User Experience
  • Unique Operational Processes
  • Unique Products

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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