... Access Research Already a Gartner client? Service-as-software is an emerging paradigm for commercializing AI agents by selling business outcomes rather than licensing technology. Tech CEOs should note that SaS represents a disruption to the software and services markets by dramatically reducing buyer risk ...
Analyst(s): Vuk Janosevic
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... The U.S. federal IT services market is growing at a CAGR of 8.6% and is projected to be $94.7 billion by 2027. IT services product leaders can use this research to assess the U.S. federal government competitive environment and determine which growth opportunities to pursue. Overview Market Opportunity ...
... Access Research Already a Gartner client? Integrated HR service management solutions drive productivity and enhance employee experience of HR services. With consistent buyer demand, many vendors from adjacent markets with varying capabilities have entered this space. HR technology leaders can use this ...
Analyst(s): Ranadip Chandra | Ron Hanscome | Eser Rizaoglu
... The IT product and service catalog is the face of IT. When designed and managed well, it is an empowering self-service tool that enables users to get the technology they need, when they need it. Here, we help infrastructure and operations technical professionals build and manage a useful catalog. Overview ...
... APIs and services provides software architects and engineers with the optimal approach to meet those needs. Architecture Brief Architecture Use Cases Architecture Diagram Architecture Capabilities & Components Multiexperience Apps Outer APIs API and Event Mediation Inner APIs Multigrained Services Key Architecture ...
... Gartner Product Management Score Assess your organization's product management capabilities Gartner Product Management Score is a strategic planning tool designed to help product managers and their leadership teams: Baseline performance. Understand how well your product management practice is performi ...
... One of the promises of generative AI is its potential to replace customer service employees. However, our data shows that most customer service and support leaders investing in generative AI expect minimal reduction in headcount and intend to add net new roles. Data Snapshot Data Insights What You Need ...
Analyst(s): J.J. Moncus | Kim Hedlin | Emily Potosky
... AI is driving data and analytics transformation, requiring service providers to mobilize to meet evolving competition amid changing market conditions and enterprise demands. Technology general managers can use this Market Opportunity Map for insights into the growth opportunities this presents. Overview ...
Analyst(s): Christopher Marshall | Kiyomi Yamada | Ben Fieselmann
... Access Research Already a Gartner client? To support effective commercial management of technology services, TEM services should deliver robust cost optimization, asset inventory and workflow automation capabilities. Sourcing, procurement and vendor management leaders must consider market dynamics and ...
Analyst(s): Katja Ruud | Danellie Young | Matt Baldino