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Research Sep 2024
... Access Research Already a Gartner client? SOAPs enable I&O leaders to design, implement and orchestrate business services. They expand the role of traditional workload automation by adapting to use cases that deliver and extend into workflow orchestration, data pipelines, citizen development and DevOps ...

Analyst(s):   Daniel Betts   |   Cameron Haight   |   Hassan Ennaciri   |   Chris Saunderson
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Premium Research Apr 2022
... In implementing Oracle Cloud Applications, many enterprises struggle to select a service provider that can meet their unique business needs. Sourcing, procurement and vendor management leaders can use this research to quickly identify and down-select providers to match their use-case requirements. Overview ...

Analyst(s):   Eric Cheung   |   Denis Torii   |   Gunjan Gupta   |   Akshit Malik   |   Alan Stanley   |   Rajib Gupta
... Billion Employees 4,000 Client Story Evaluating Finance Function Maturity With the support of her CFO Executive Partner, the CFO of Canadian Blood Services evaluated the maturity of her finance function and developed a roadmap for its transformation. ...
Premium Research May 2026
... Communication service providers are progressing from AI chatbots and knowledge assistants to agentic AI automation to boost efficiency, performance and scalability outcomes. AI-focused vendors must demonstrate business value, not just technical prowess, to succeed in enabling outcomes that address communication ...

Analyst(s):   Enrique Hernandez-Valencia
Premium Research May 2026
... decision framework to select the right mediation technologies, among enterprise gateway, lightweight gateway, ingress gateway, and service mesh, for their multigrained services and APIs for deterministic applications and AI agents. Overview Decision Point Question Decision Overview Decision Tool Principles ...

Analyst(s):   Steve Deng
Research Apr 2026
... Access Insights Already a Gartner client? Communications, media and services industries remain a primary driver of vertical market growth, supported by hyperscaler and service provider investments in AI-optimized servers and GenAI adoption. A strong focus on expanding AI capacity is expected to offset ...

Analyst(s):   Scot Kim   |   Debbie Buckland   |   Jeff Casey   |   Jonathan Rivera   |   Simon Cushing   |   James Ingham   |   Marc Halpern   |   Gregor Petri   |   Shivani Palepu   |   Nicole Foust   |   Peter Kjeldsen   |   Rishi Sood   |   Marlena Brown   |   Inna Agamirzian   |   Sruthi Nair   |   Pankaj Verma   |   Jonathan Davenport   |   Hanna Karki
Research Jun 2026
... Access Insights Already a Gartner client? Service providers that reuse cloud or centralized AI operating models for edge AI will fail to scale, driving fragmentation, increasing costs, and creating unacceptable risk. To industrialize edge AI delivery, tech service leaders must adopt edge-native operating ...

Analyst(s):   Arindam Das
Research May 2026
... Event intelligence solutions use AI to enhance and automate responses to events from digital services. Heads of I&O should use this research to see how EIS optimizes operations, reduces toil, and improves service performance and reliability. Overview Market Definition Market Description Market Direction ...

Analyst(s):   Leo Li   |   Martin Caren   |   Andre Bridges
Research Apr 2026
... Access Insights Already a Gartner client? At its core, customer service is built on conversations, and we’ve trained those conversations to orbit around problems. Value-centered service breaks this paradigm, shifting dialogue toward progress and outcomes, where real value is created and customer loyalty ...

Analyst(s):   Kathy Ross   |   John Quaglietta
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