... Event intelligence solutions use AI to enhance and automate responses to events from digital services. Heads of I&O should use this research to see how EIS optimizes operations, reduces toil, and improves service performance and reliability. Overview Market Definition Market Description Market Direction ...
Analyst(s): Leo Li | Martin Caren | Andre Bridges
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... Access Insights Already a Gartner client? At its core, customer service is built on conversations, and we’ve trained those conversations to orbit around problems. Value-centered service breaks this paradigm, shifting dialogue toward progress and outcomes, where real value is created and customer loyalty ...
... GenAI customer service investments often yield disappointing ROI because they are not aligned with customer behaviors. Based on the 2026 State of the Customer Survey, this research helps service leaders align their AI strategy and business case with customer expectations and usage trends. Insights at ...
... ’s Solvinity acquisition shows that control over critical technology and services can override commercial agreements. They should immediately assess dependencies, vendor ownership exposure, and exit readiness in critical services. Overview Analysis Gartner Recommended Reading Evolving Insights History ...
... AI enablement through cloud-based CRM is driving automation, improved service delivery and personalization for government constituent engagement and services. Government CIOs should use this research to improve their understanding of the cloud-based CRM market and drive their investment decisions. Insights ...
Analyst(s): Daniel Nieto | Roland Rivera | Robert Stoneman | Dean Lacheca
... Effective June 2021, Gartner will change segmentation in its “Forecast: Communications Service Provider Operational Technology, Worldwide” Excel report. Technology and service providers should read this document for further details. Gartner Insights Abstract ...
... platforms authorize selling and distributing of goods and services through interactive self-service. These platforms provide critical information to make buying decisions easier. Application leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading ...
... customer engagement center applications provide customer service while orchestrating the processes and resources of an organization. Customer service and support technology leaders can learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned ...
... Primer for 2021 Achieve product and service success Analysts: Tech CEO Research Team Product strategy and launch is the practice of delivering products and services to market that are aligned to customer buying behaviors and business outcomes. Product and service success relies on market research and ...