... Score Employee Diagnostics Client Story How Musgrave Group Accelerated HR Transformation CHRO Matt O’Callaghan used Gartner advisory and diagnostic services to build a world-class HR function at Musgrave Group. ...
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... Co-managed SD-WAN services have emerged that enable enterprises to monitor services, as well as change SD-WAN routing policies, without provider involvement. More Detail Recommended by the Authors Gartner Insights Abstract ...
... Demand for assisted service remains high as investments in self-service fail to meet customer expectations. Application leaders supporting customer service must improve the timeliness and fidelity of self-service content by integrating knowledge management that is enhanced by AI-enabled automation. ...
... The divide between winners and losers leveraging GenAI capabilities will widen over the next 12 to 18 months, driven as much by execution ability as opportunity identification. Product leaders must leverage emerging GenAI tools and platforms to maintain leadership. Overview Strategic Planning Assumpti ...
... for Oracle Cloud Applications services continues to increase, as reflected by strong growth in Oracle cloud revenue of the service providers covered in this research. Sourcing, procurement and vendor management leaders can use this research to assist in selecting OCA services vendors. Strategic Planning ...
Analyst(s): Denis Torii | Eric Cheung | Gunjan Gupta | Akshit Malik | Rajib Gupta | Alan Stanley
... PTaaS providers deliver penetration testing (pentesting) services by combining automated tools and human expertise. Security and risk management leaders must evaluate the benefits of “as-a-service” offerings alongside traditional pentesting to determine the best choice or mix for their organization. ...
... Financial services leaders in banking and investment services prioritized modernizing business-critical systems, improving operational efficiency and enhancing data and analytics in 3Q24. This research identifies executives’ top priorities and planned spending on digital banking platforms. Overview ...
Analyst(s): Jeff Casey | Chris Regan | Hannah Edmunds | Ali Merji
... In 4Q24, financial services leaders in banking and investment services focused on modernization, operational efficiency, and enhancing data and analytics. This research also uncovers key AI risks and how firms are organizing themselves to implement AI. Overview Gartner Recommended Reading Gartner Research ...
Analyst(s): Lachezar Manasiev | Jonathan Jackson | Hannah Edmunds
... leaders must get better value from sharedservices and accept that their commitment is vital to delivering on cost optimization goals that often are part of a shared-service strategy,” said Sanjay Champaneri, director at Gartner. “Resistance or indifference to shared-service initiatives among finance end ...