... Organizations launching self-service analytics and business intelligence struggle to find the right balance between agility and control. Data and analytics technical professionals can use this roadmap to build a governed self-service analytics capability that enables and supports end users. Overview ...
Analyst(s): Georgia O'Callaghan
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... Customer service and support leaders face pressure to integrate AI into agents’ roles while balancing customer experience and cost. Leaders must plan to integrate AI to balance human and automation needs, enhancing service quality and fostering innovation. Session Description Learning Objectives Gartner ...
Analyst(s): Karan Anand | Kathy Ross | Jonathan Schmidt
... AI can greatly enhance customer service operations in a multitude of ways. This infographic identifies 18 use cases for leveraging AI within customer service operations. Application leaders can use it as a starting point to prioritize opportunities. Gartner Insights Abstract ...
... Banking and investment services leaders are modernizing business-critical systems and minimizing operational risk, continuing a trend seen in 2023. Financial services leaders can use this research to benchmark priorities and assess current “know your customer” systems and outcomes compared to peers. ...
... Seventy-five percent of surveyed enterprises prefer to deploy cloud computing anywhere. This research helps tech services leaders build services on distributed cloud to meet increasing demands for data residency, latency reduction, application modernization and distributed AI workloads. Overview Strategic ...
... challenge of elevating planner skills and optimizing their headcount spend. With outsourced planning services increasingly available, leaders can use these four steps to evaluate whether these services support their strategy and advance their objectives. Overview Introduction Analysis Gartner Recommended ...
Analyst(s): Caleb Thomson | Brenda Westbrook | Michael Dominy
... Gartner client? GenAI risks in IT service contracts require careful consideration of various implications, such as IP, liability, compliance, commercials or ethics. This tool is designed to help sourcing procurement and vendor management leaders validate their IT service contracts from a generative AI perspective ...
... Customer service journeys are often complex, leading to high effort for customers and high costs for businesses. Service and support leaders can implement customer journey management — the discipline of designing, deploying and continuously improving journeys — to drive consistent and seamless CX. Overview ...
Analyst(s): Christopher Sladdin | Daniel O'Sullivan
... IoT connectivity services help reduce complexity when sourcing IoT connectivity and integrating it with devices and cloud IoT deployments across multiple geographies. CIOs building IoT-enabled businesses can use this research to assess global vendors for IoT connectivity-related services. Strategic Planning ...
Analyst(s): Pablo Arriandiaga | Kameron Chao | Jon Dressel