... Generative AI technologies are a critical component of the AI race, enhancing and transforming products and business operations. Product leaders must understand the development and business impact of GenAI technologies and when to incorporate them into products to remain competitive and deliver incr ...
Analyst(s): Jim Hare | Danielle Casey | Anushree Verma | Tuong Nguyen | Eric Goodness | Vibha Chitkara | Menglin Cao | Nick Ingelbrecht | Anthony Bradley
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... UCaaS providers develop and operate cloud UC services that offer telephony, meetings, messaging, mobility and contact center, and they have begun building AI stories at different layers of these services. Here, we assist I&O leaders in selecting providers that align with their organizations’ needs. ...
Analyst(s): Megan Fernandez | Pankil Sheth | Rafael Benitez | Christopher Trueman
... platform as a service is the largest integration platform market meeting this demand. Software engineering leaders should apply this research to select iPaaS vendors aligned with their needs. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions Amazon Web Services Boomi Celigo ...
Analyst(s): Shrey Pasricha | Keith Guttridge | Andrew Humphreys | Max van den Berk | Andrew Comes
... Access Research Already a Gartner client? Service orchestration and automation platforms have become crucial for deploying complex workloads that deliver business services. These platforms combine workflow orchestration, workload automation and resource provisioning, and extend capabilities to data pipelines ...
Analyst(s): Chris Saunderson | Daniel Betts | Hassan Ennaciri | Cameron Haight
... Gartner’s pace-layered model helps customer service and support teams create effective, innovative application strategies at a sustainable pace. Application leaders supporting customer service should use this model to ensure the right portfolio balance on technology investments. Key Challenges Introduction ...
... The customer service and support technology landscape is reshaping. Some vendors now provide broader portfolios. Before investing, application leaders for customer service must consider the impact of consolidated contact center, CRM customer service, analytics and WEM solutions. Impacts Analysis Impacts ...
... Gartner executed an MSS case-based research project across 31 providers and more than 90 adopter use cases to discover best practices, trends and emerging strategies in MSS. Product leaders can use this research collection to elevate their product offerings and differentiate within the MSS market. An ...
Analyst(s): Elizabeth Kim | Matt Milone | Travis Lee