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Premium Research Sep 2026
... whether internal custom software development aligns with their strategic goals. This shift is expanding the opportunity for digital banking vendors and service providers to enable a controlled transition to composable, vendor-supported platforms. Insights at a Glance Issue Impact Implications Gartner Recommended ...

Analyst(s):   Mary Yan   |   Jeff Casey   |   Kristy Waterhouse   |   Ali Merji
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Premium Research Sep 2026
... transforming machine customers into autonomous actors that can transact and make financial decisions. To stay competitive in the market, customer service leaders must lay the foundation to enable machine customer interactions. Insights at a Glance Strategic Planning Assumption Issue Impact More Detail ...

Analyst(s):   Uma Challa
Premium Research Jul 2026
... This self-service tool allows internal audit professionals to identify potential frauds and drive fraud risk awareness within their organization. It provides auditors with a database of over 650 fraud schemes and their corresponding red flags, detection steps and mitigation controls. When to Use Gartner ...

Analyst(s):   Eren Fry
Premium Research Mar 2025
... U.S. government executive orders are already having a profound effect on U.S. federal consulting services. Product leaders at consulting service providers must carefully navigate a delicate landscape and look to fill skills gaps to ensure they minimize the policy changes’ impact on revenue. Overview ...

Analyst(s):   Daniel Snyder   |   Ben Fieselmann   |   George Sellner
Blog Post September 27 2021
... At Gartner, we often share that our associates have the opportunity to grow without limits, but what exactly does it mean? According to Andrea Shinn, Director of Communications for Global Services & Delivery, it means limitless lateral and unilateral growth.  ...
Insight March 21 2024
... prospects? How many existing companies replace their equivalent product/service each year? What product/service improvements, ROI and speed of transition are necessary to persuade customers to replace their current product/service? Do price elasticity and sensitivity trends favor the competition? What ...
... Power Your Product Strategy With Gartner Product Decisions Product Decisions empowers product leaders and their teams to make better go-to-market decisions with real-time data and insight on user needs and product capabilities across more than 140 markets. Product leaders can use the Product Decisions ...
Premium Research Dec 2025
... Through 2026, semiconductor availability will define the timing and pricing of AI hardware upgrades. GPUs, AI accelerators, HBM DRAM, NAND flash and indium phosphide laser availability will determine AI data center growth. However, AI infrastructure spending will not be impeded by prices. Availabili ...

Analyst(s):   Jon Erensen   |   Joseph Unsworth   |   Thomas Chiang   |   Shrish Pant   |   Guy Robertson
Guide October 29 2024
... seeking to establish shared services should: Establish a team to oversee the framework to identify shared services candidates, secure funding and resources, commission the build, and make sure shared services are managed as products. Consider only a few candidates for shared services. Prioritize those with ...
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