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Research May 2019
... This Magic Quadrant evaluates 18 service providers’ capabilities to deliver SAP S/4HANA application assessment, implementation and management services on a worldwide basis. This research will help identify, evaluate and select potential SAP S/4HANA application services providers. Market Definition/Description ...

Analyst(s):   Allan Wilkins   |   Susan Tan   |   Fabio Di Capua
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Premium Research Jan 2024
... Service interactions shape customer perceptions, affecting loyalty and growth. To optimize these experiences, customer service and support leaders must develop a CX program. Use VoC insights into customer behavior and expectations to design and manage effective journeys and interactions. Scope Analysis ...

Analyst(s):   Daniel O'Sullivan
Premium Research Feb 2024
... GrayBell* enabled supervisors to improve agent performance and reinforce beneficial behaviors while decreasing time spent on non-agent-facing activities. They did this with AI-driven tools that shorten preparation time, focus coaching sessions and support supervisor development. Gartner Research ...

Analyst(s):   Emily Potosky   |   Melissa Fletcher
Research April 16 2024
... Product Design and Creation Primer Maximize customer value through collaboration of product, design and engineering. Analyst: Brian Doherty A critical challenge for product management leaders is defining the desired solution in a way that is not only useful to customers, but will also drive the most di ...
Research August 15 2023
... Worry Less About Time to Market, More About Time to Value Why customer value should be a top priority for product managers Analyst: Clifton Gilley Product managers are under incredible pressure to deliver new products, features and capabilities on time and in budget. Unfortunately, this focus often mak ...
Premium Research Jan 2025
... next-generation solutions for human and social services requires a fundamental understanding and adoption of business and technology capabilities. CIOs must develop and leverage a business capability model as a foundational framework for focused human services investments. Overview Why This Matters Analysis ...

Analyst(s):   Roland Rivera   |   Ben Kaner
Premium Research Jan 2025
... Service interactions shape customer perceptions, affecting loyalty and growth. To optimize these experiences, customer service and support leaders must develop a CX program, using VoC and other data to refine their channel strategy and design journeys to meet customer and business expectations. Scope ...

Analyst(s):   Daniel O'Sullivan
Research Jan 2024
... Selecting fit-for-purpose SAM and FinOps services can materially reduce costs and mitigate risk. Sourcing, procurement and vendor management leaders can use this Toolkit to develop the mandate, scope and requirements, then select and initiate the most suitable service for their portfolios and needs. Gartner ...

Analyst(s):   Stephen White   |   Yoann Bianic
Premium Research Apr 2024
... The rapid growth of AI poses a challenge for general managers in differentiating D&A services — 70% of global services providers place AI capabilities in the D&A portfolio. Gartner offers strategies to leverage AI opportunities and achieve growth based on relationships, skills and contextualization. ...

Analyst(s):   Christopher Marshall
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