... Self-service analytics initiatives often fail to deliver on their full potential due to challenges with governance, trust, scalability and adoption. This guidance framework helps data and analytics technical professionals to overcome these barriers and mature their SSA initiatives. Overview Problem Statement ...
Analyst(s): Georgia O'Callaghan
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Customer service and support leaders have over 200 metrics to measure performance, but some are more utilized than others. This research presents the current usage of these metrics, differences by business model, and offers suggestions for optimizing metric selection and implementation. Overview Strategic ...
... Generative AI enables fresh opportunities to address the challenges of self-service analytics. Analytics and business intelligence leaders can use this research to transform how users collaborate, create and consume analytics content to deliver data-driven decision making at scale with GenAI. Overview ...
... sourcing, procurement and vendor management leaders often fail to negotiate robust SaaS SLAs, which results in limited remedies for underperforming services. Use this research to prioritize key SLA terms and negotiate for improvements. Overview Introduction Analysis Gartner Recommended Reading Note 1: ...
Analyst(s): Hannah Decker | Ishan Anand | James Smith | Monica Baranwal
... risk management leaders should use this vendor identification Tool, and the corresponding Market Guide for Security Threat Intelligence Products and Services, to explore threat intelligence vendors and find the right vendor for your organization. When to Use Directions for Use Gartner Recommended Reading ...
Analyst(s): Carlos De Sola Caraballo | Jonathan Nunez
... Access Insights Already a Gartner client? This analysis provides insight into ITBudget Tool results based on the “Professional Services” comparison group. CIOs and IT Leaders should use the ITBudget Tool results to improve cost management through transparency and IT Financial Management best practices ...
Analyst(s): Jamie Guevara | Shreya Futela | Shaivya Kaushal | Nick Michelogiannakis | Eric Stegman | Sneha Sharma
... The XaaS model is the preferred approach for many government organizations tackling legacy infrastructure modernization and new service implementation. Government CIOs must adjust their internal governance and procurement practices to accelerate the use of the XaaS model. Overview Strategic Planning ...
... Tech products within certain markets such as cybersecurity don’t lend themselves well to self-service or free offers typically found in product-led growth go-to-market motions. Product marketers can still leverage PLG tactics to reduce friction for buyers and shorten sales cycles in these markets. Overview ...
Analyst(s): Radu Miclaus | David Yockelson | Ron Burns
... Access Research Already a Gartner client? Master service agreements outline terms and conditions that govern the engagement relationship between two parties based on the agreed statement of work. Sourcing, procurement and vendor management leaders can use this tool to review contract details to prepare ...
Analyst(s): Shubham Rathore | Biswajit Maity | Akshit Malik