... Although difficult to implement and maintain, a properly managed configuration management database tool provides valuable data that helps improve IT service delivery and governance. This research guides infrastructure and operations technical professionals in setting up successful CMDB tools. Overview ...
Analyst(s): Luis Fernandez | Steve White
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... planner skills and optimizing their headcount spend. This session will discuss four steps that leaders can use to evaluate whether outsourced planning services support their strategy and advance their objectives. About the Speaker Session Description Learning Objectives Intended Audience Gartner Recommended ...
... Choosing whether to use a center of excellence or an in-house agency — or another type of internal service operating model — can be perplexing. CMOs can use this quick guide to select one or multiple models to match each with the work performed by specific marketing teams. More Detail Gartner Recommended ...
... exposure in the organization, while crucial to risk management, can often be challenging. Our KRI library helps risk management leaders in financial services identify and select the right risk metrics as indicators for their organizations’ key risk areas. Overview Directions for Use Recommended by the Authors ...
Analyst(s): Enterprise Risk Management Research Team
... Digital technology and business consulting services are increasingly intertwined and focused on creating a rightsized, fit-for-purpose path to a business ambition. Vendors of all sizes can help enterprises achieve this goal. SPVM and technology leaders can use this tool to scan the market for providers ...
Analyst(s): Brendan Williams | Luis Pinto | Chrissy Healey | Matthew Brown | Katie Gove | Simone Cleminson
... client? Just stopping by? Sourcing, procurement and vendor management leaders must improve vendor performance, which can strain relationships with IT service providers. Change your resource strategy and partner with strategic providers’ skilled talent and optimized cross-functional teams for better vendor ...
... Access Research Already a Gartner client? Digital forensics and incident response retainer services augment capacity and capability when responding to cybersecurity incidents. SRM leaders should use this research to understand the DFIR market, evaluate trends, refine requirements and identify market ...
Analyst(s): Wam Voster | Carlos De Sola Caraballo | William Candrick
... experiences are evolving rapidly. However, for many organizations, control of the customer experience is slipping. This webinar will equip customer service and support leaders with new insights and case studies to inform their CX strategies. About the Speaker Session Description Learning Objectives Intended ...
Analyst(s): Keith McIntosh | Christopher Sladdin | Brady Holbrook
... Access Research Already a Gartner client? Costs associated with GenAI services can rapidly escalate due to extreme vendor dependencies, poor internal expertise and ad hoc sourcing decisions. IT sourcing, procurement and vendor management leaders can use this research to understand best practices to optimize ...