... current environment. Sourcing, procurement and vendor management leaders should use this guide to build an ITSM strategy and select ServiceNow ITSM service providers to help align to that strategy. Market Definition Market Description Market Direction Market Analysis ServiceNow Global Partnering Ecosystem ...
Analyst(s): Kenneth Gonzalez | Gilbert van der Heiden | Andrew Miljanovski | Mark Ray
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... successfully transform government services. Governments accelerated digital initiatives to respond to pandemic-induced operational disruptions that challenged traditional government models. Government IT leaders must sustain and scale those initiatives to deliver services for citizens, while also helping ...
... strengthen operating models to improve service delivery. You will learn: •What federal technology and policy trends mean for state and local governments •Where AI is being implemented to enhance citizen services •How evolving operating models can strengthen service delivery and organizational effectiveness ...
... CFOs’ Playbook for Discussing Uncertainty With the Board Adapt planning and strategy discussions amidst volatility. An increasing share of CFOs say their organizations are rethinking their three- to five-year strategies; however, many struggle to leverage the board’s strategic perspectives without overwhelming ...
... Gartner for Customer Service and Support Leaders The customer service and support function is vital to maintaining customer loyalty and influencing brand perceptions. Gartner for Customer Service & Support Leaders provides indispensable insights, advice and tools needed to achieve service and support leaders ...
... increase competition over the next decade for industrial capacity supporting AI infrastructure. Electrical equipment, energy networks, engineering services, and skilled labor will face added pressure. Analysis Gartner Recommended Reading Evolving Insights History ...
Analyst(s): Bob Johnson | Marta Muñoz | Cori Masters | Lloyd Jones
... systems, boost efficiency and cut costs. This research offers guidance for building AI pipelines, ensuring seamless delivery of mission-aligned AI services. Overview Why This Matters Analysis Next Steps Gartner Recommended Reading Gartner Insights Abstract ...
... Access Insights Already a Gartner client? Tech service providers must take into account new pricing structures in order to avoid significant revenue decline as AI impacts value and volumes. Revenue models must mitigate variable volume risk to maintain revenue streams and ensure that digital workplace ...