By 2023, at least 85% of governments without a total experience (TX) strategy will fail to successfully transform government services.

Governments accelerated digital initiatives to respond to pandemic-induced operational disruptions that challenged traditional government models. Government IT leaders must sustain and scale those initiatives to deliver services for citizens, while also helping its employees to make evidence-based, informed decisions and advance government strategies and policies.

Download the eBook for insights into:

  • Digital technologies benefits and the fragility of legacy technology during massive disruptive events
  • How innovation effected operational services, but also is continuing to introduce new requirements for those services
  • Economic renewal imperatives that create many national funds for recovery grants and investments

On-demand webinar: Gartner 2022 Predicts — Government CIO Actions to Drive Scale & Resilience