By 2023, at least 85% of governments without a total experience (TX) strategy will fail to successfully transform government services.
Governments accelerated digital initiatives to respond to pandemic-induced operational disruptions that challenged traditional government models. Government IT leaders must sustain and scale those initiatives to deliver services for citizens, while also helping its employees to make evidence-based, informed decisions and advance government strategies and policies.
Download the eBook for insights into:
- Digital technologies benefits and the fragility of legacy technology during massive disruptive events
- How innovation effected operational services, but also is continuing to introduce new requirements for those services
- Economic renewal imperatives that create many national funds for recovery grants and investments