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Premium Research Feb 2002
... imagined an e-procurement scenario for more complex products, but what about the procurement of complex services? Few process manufacturers have addressed the issue, and those that have assume that services can be specified in the purchase order with the same degree of line-item detail as products. Gartner ...

Analyst(s):   Leif Eriksen
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Premium Research Oct 2024
... generative AI capabilities continue to grow across data, analytics and AI tools, the operating model for self-service analytics is changing. D&A leaders can use this journey guide to reimagine how self-service content is created and governed, and how requisite skills are developed to manage this change. Strategic ...

Analyst(s):   Carlie Idoine   |   Anirudh Ganeshan
Research Jun 2017
... Foreign vs. Local Competition Considerations for Technology and Service Selection Internet Latency Challenges Security and Data Privacy Challenges MSP Availability Support for Enterprise Requirements Notable Vendors Alibaba Cloud Amazon Web Services Microsoft Azure Gartner Insights Abstract ...

Analyst(s):   Evan Zeng   |   Kevin Ji   |   Lydia Leong
Research January 27 2026
... platform and marketplace for healthcare services will connect 20% of all consumers, payers and providers. As in-home healthcare becomes more common, CIOs advancing their healthcare and life science digital capabilities should prepare for complex care services to shift from hospital to home. CIOs advancing ...
Research Sep 2024
... Access Research Already a Gartner client? Technology and service providers in enterprise network services have been using AI and machine learning in support of enterprise networks operation for years. Generative AI is now enabling new ways to enhance customer experiences, simplify network management ...

Analyst(s):   Ajit Patankar   |   Gaspar Valdivia   |   Nitin Narang
Research Jul 2026
... Access Insights Already a Gartner client? Rapidly changing market conditions demand continuous, structured network strategy reviews to balance service, cost, resilience, and agility. Use Part 1 to align stakeholders on the study’s objectives and scope, and to set realistic timelines that build trust ...

Analyst(s):   Ronak Gohel   |   Vicky Forman
Research Jul 2026
... Access Insights Already a Gartner client? Service leaders face complex decisions and overwhelming data, making human judgment alone insufficient. With basic prompts, they can create a no-code, AI-powered CX advisor using customer, financial, operational, and competitor data to deliver high-quality guidance ...

Analyst(s):   Daniel O'Sullivan   |   Michael Chiu
Research Jul 2026
... does not lie in data alone but has shifted to a holistic requirement for business continuity in the face of rising geopolitical tensions. Product and service leaders need to develop offerings and partnerships not only around data sovereignty but also operational and technological sovereignty. Overview Strategic ...

Analyst(s):   Samantha Searle   |   Tsuneo Fujiwara   |   Anushree Verma
Research Jul 2026
... Access Insights Already a Gartner client? A sovereign design does not guarantee sovereign outcomes. Networking dependencies influence how services operate after deployment and can create sovereignty gaps, drift and loss over time. Heads of I&O should prioritize, validate and monitor these dependencies ...

Analyst(s):   Tim Zimmerman   |   Mike Leibovitz   |   Charlie Winckless   |   Nauman Raja
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