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Research Dec 2021
... Organizations have accelerated technology adoption to achieve digital goals, necessitating more IT services. Through 2025, sourcing, procurement and vendor management leaders must evolve to source business outcomes from service providers, accessing rare talent in new, dynamic and sustainable ways. Overview Strategic ...

Analyst(s):   Gunjan Gupta   |   Peter Adamo   |   Stephanie Stoudt-Hansen   |   Jaideep Thyagarajan   |   Alexandra Chavez   |   Mark Ray   |   Alan Stanley   |   Akshit Malik   |   DD Mishra
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Premium Research Mar 2024
... Fresh insights on emerging trends Offering managers in the public cloud IT transformation service market must understand the competition, the offering evolution and how buyers view the current state of services. Our downloadable vendor guide provides insight into these areas and can help offering managers ...

Analyst(s):   David Ackerman   |   Eric Cheung   |   Shashank Nigam
Research Jul 2024
... operational overhead. Security and risk management leaders face a crowded market for hard-to-differentiate TDIR-based services. An outcome-based approach guides buyers to the services fit to address their operational needs. Overview Strategic Planning Assumption Introduction Impacts and Recommendations ...

Analyst(s):   Andrew Davies   |   Chris Silva
Research February 13 2026
... evolution. Download the guide to discover key strategic actions for GCs to build a successful ESG program: Align organizational leadership around a shared definition of ESG. Scope the program to focus on the issues of greatest impact to the business. Govern program execution to ensure each program component ...
... choices? Head of shared services challenges Shared services leaders face a host of challenges in equipping their businesses to drive innovation, boost productivity and enable efficiencies. Leveraging technology for automation, developing talent that can support the evolution of shared services activities, ...
Premium Research Jul 2025
... report details and explains the updated research methodologies, segmentation taxonomy, definitions and metrics used in Gartner’s annual software market share publications and quarterly updated forecasts. What You Need to Know Introduction Notable Changes Market Methodology High-Level Definitions and Segmentation ...

Analyst(s):   Radu Miclaus   |   Lisa Unden-Farboud   |   Robin Schumacher   |   Sharat Menon   |   Anand Chouksey   |   Chris Pang   |   Amarendra .   |   Kevin Quinn   |   Jim Hare   |   Kelli Smith   |   Brandon Medford   |   Colin Fletcher   |   Arunasree Cheparthi   |   Balaji Abbabatulla   |   Alexandre Oddos   |   Nicholas Carter   |   Julian Poulter   |   Varsha Mehta   |   Craig Roth   |   Roland Johnson
... Research focuses on global technology trends, market dynamics and business strategies for CRM and CX, AI and customer data management platform, customer services and support, customer 360, and adoption best practices. She is a trusted advisor for end-user organizations on business and technology strategies ...
... holding several progressive leadership roles in government and non-profit finance including roles with the U.S. Federal Government, Health and Human Services, Lake County, IL, and the GI Research Foundation at the University of Chicago. Throughout her career, Ms. Watson has managed dynamic finance teams ...
Research Jul 2026
... Access Insights Already a Gartner client? Application platforms offer built-in AI tools and services, strong data and analytics features, and easy-to-use development tools for customizing software. Heads of enterprise applications must evaluate which platforms are truly equipped to support future business ...

Analyst(s):   Patrick Connaughton   |   Lane Severson   |   Andy Fielden
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