... AI is disrupting BPO, rendering legacy procurement models obsolete. CPOs buying BPO services need to address the four most critical buying mistakes in the AI era, building an outcome-centric framework to shift from labor arbitrage to strategic process transformation. Insights at a Glance Strategic Planning ...
Analyst(s): Alan Stanley
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... on leveraging generative AI as part of their product/service discovery and validation must: Map where, how and when the four new GenAI-based approaches can be leveraged in your product portfolio and roadmaps Decide whether to embed GenAI (API services from foundation models) in your core product, develop ...
... Access Insights Already a Gartner client? IT organizations seeking to optimize their performance must optimize the two key components of their service model (the operating and delivery models) and develop the necessary synergy between them. This research explains how to choose and combine those components ...
Analyst(s): Partha Iyengar | Simon Mingay | Cassio Dreyfuss
... and product strategy/management. Discover how analyst relations leaders can curate cross-functional support and contribute to the business impact by sharing a point of view with the analyst community. Complete the form to get your free copy. ...
... Tech innovators are raising the bar in AI marketplaces for trust and integrity in data and model performance. Product leaders delivering AI solutions, who most effectively exploit AI marketplaces, will gain a competitive advantage over those who don’t. Overview Strategic Planning Assumption Analysis Gar ...
Analyst(s): Nick Ingelbrecht | Annette Zimmermann | John Santoro | Tuong Nguyen | Aakanksha Bansal | Kara Batty
... Explore a FinOps-driven approach to manage AI, GenAI and agentic AI investments •Understand the full economic picture of value, cost and risk •Gain a shared approach the entire c-suite can use to align around AI investments Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com ...
... Circle Program The CFO Circle Program is an exclusive program within the overall agenda designed for chief finance officers to explore new strategies, share innovative ideas and grow their community of peers. An application is required. Earn CPE Credits Attendees are eligible for CPE credits by attending ...
... When economic distress or politics forces budget cuts, sharedservices, integrating or disbanding IT organizations, or consolidating agencies, government CIOs must update business and I&T operating models to restructure and help lead the transformation. Overview Strategic Planning Assumption Introduction ...
... Organizations use VoC platforms to manage the customer experience through a deep understanding of customer needs and perceptions. This research helps you identify vendors whose VoC platforms are best equipped to help them achieve their CX and business objectives. Market Definition/Description Magic Qu ...
Analyst(s): Maria Marino | Patrick Quinlan | Chad Storlie | Michael Maziarka | Deborah Alvord