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Premium Research Sep 2026
... As AI and self-service take on more HR support, HRBPs must broaden GenAI use beyond efficiency. This research shows how to use GenAI selectively in judgment-heavy work by scoping workforce problems, pressure-testing important choices and translating judgment into execution. Insights at a Glance HRBPs ...

Analyst(s):   Chirag Aggarwal
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Premium Research Apr 2025
... expanding capabilities. Product leaders should capitalize on these changes by identifying use cases, enhancing integration and developing edge-to-cloud services to meet growing demands. Overview Analysis The Impact Radar Emerging Technologies or Trend Profiles Definition: Sample Vendors Range Mass Recommended ...

Analyst(s):   Tuong Nguyen   |   Scot Kim   |   Thomas Bittman   |   Eric Goodness   |   John Santoro   |   Menglin Cao   |   Bill Ray   |   Akhil Singh   |   Alan Priestley   |   Nick Ingelbrecht   |   Vibha Chitkara   |   Sylvain Fabre   |   Bart Willemsen   |   Wataru Katsurashima   |   Ray Valdes
Research Dec 2013
... Communications service providers modernize their back offices to align IT and networking departments with business priorities. Modernization components include application portfolio management, enterprise architecture, governance, rationalization, simplification and standardization. Analysis IT Modernization ...

Analyst(s):   Norbert Scholz
Research Nov 2024
... Monitoring and Observability Governance Platform Engineering Support Cost Management and Optimization High-Volume Transactional Applications API-First Shared Services Decoupled Web UI/UX Cloud Migration Inclusion Criteria Gartner Recommended Reading Critical Capabilities Methodology Gartner Research ...

Analyst(s):   Steve Schwent   |   Tigran Egiazarov   |   Mukul Saha   |   Anne Thomas
Article June 01 2026
... Accountability for AI workforce outcomes is fragmented Most CIOs recognize workforce enablement as a shared responsibility. But shared ownership often becomes diffuse accountability. Eighty‑five percent of CIOs say they share responsibility for AI workforce enablement, yet only a minority believe it should be CIO‑led ...
Research April 29 2021
... There are upsides to working with pessimist buyers; therefore, understanding the dispositions of pessimist buyers is critical for technology and service providers to unlock returns from their investments. Product leaders should leverage insights from this infographic to optimize and better target their ...
Research Oct 2025
... multi-billion-dollar market, but it is crowded with startups and existing vendors of SASE, network security and data security, all vying for their share. To win, cybersecurity GMs should integrate multiple AI security capabilities staged to address immediate buyer use cases. Overview Analysis Gartner ...

Analyst(s):   Dennis Xu   |   Tarun Rohilla   |   Neil MacDonald
Research Nov 2025
... client? AI infrastructure often suffers from low GPU utilization and poor cost-efficiency during LLM inference on customer premises. CPOs can enhance shared GPU usage across siloed projects and adopt prefill-decode disaggregation with heterogeneous processors, reducing inference costs while improving flexibility ...

Analyst(s):   Chirag Dekate   |   Evan Zeng
Premium Research Jul 2024
... AI headline the enterprise communication services landscape with hype, opportunities and risks. This Hype Cycle helps CSP leaders assess the value and maturity of data and analytics innovations and prepare for AI-ready data for enterprise communication services. Strategic Planning Assumption Analysis ...

Analyst(s):   Melissa Davis   |   Ajit Patankar   |   Donna Medeiros   |   Kameron Chao
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