... Recent executive orders have varying degrees of impact on technology providers, creating uncertainty in aligning messaging with policy changes. This research guides product leaders in carefully evaluating and adapting messaging strategies, focusing on direct impacts and broader perception shifts. Ove ...
Analyst(s): David Yockelson | Michelle Shapiro | Rahim Kaba
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... Online fraud prevention will change significantly by the end of the decade. Point solutions from multiple business functions will be consolidated into unified platforms centered around case management and decisioning engines. Product leaders must prepare for this trend or risk becoming obsolete. Over ...
Analyst(s): Sean ONeill | Dan Ayoub | Vatsal Sharma | Pete Redshaw
... Smart space startups are innovating with industry and use-case specialization centering on distinct capabilities such as platform software for data orchestration and AI-based analytics. Product leaders must factor these upcoming advancements into product roadmaps for competitive differentiation. Over ...
... As more decisions become automated or augmented, a proportion of analytics will fade into the background, reducing the emphasis on visual analytics and threatening the focus of ABI platforms. Product managers need to prepare for this inevitability by embracing AI to connect decisions to actions. Over ...
Analyst(s): Radu Miclaus | Kevin Quinn | David Pidsley | Jim Hare
... strengths to enhance performance. Focused on four key areas Your overall score is calculated based on responses in four categories of effectiveness: Service Delivery Functional Leadership Scaled Governance Enterprise Responsiveness Based on the Gartner effectiveness surveys Builds on in-depth research on ...
... Deloitte, Morae Global, HBR Consulting, Huron Consulting, and Morgan Stanley. Weston was most recently a Senior Manager with Deloitte's Legal Business Services team, where he led the implementation of several complex legal technology systems and applications. He has extensive experience in advising senior ...
... experience prior to Gartner, Mr. Elliot has served in a variety of technical and managerial roles, such as a CTI Architect for three Fortune 100 financial services firms, a contact center strategic assessments specialist for North American and European communications vendors, and a communications systems designer ...
... and workforce strategy, HR function and workforce cost optimization, HR stakeholder management and value delivery, establishing consumer-grade HR service and operating models, strategic workforce planning, the impacts of AI and emerging technologies on HR and the workforce, people analytics, and labor ...
... One of the promises of artificial intelligence is its potential to replace customer service employees. However, our data shows that most customer service and support leaders investing in AI are not cutting headcount as a result. Gartner Research ...