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Research Jun 2020
... Leading digital companies — the digerati — are assuming wider leadership roles in addressing more of citizens’ future high- and low-level needs. Government and enterprise executive leaders must recognize this rapidly evolving phenomenon and determine how they will work with or resist them. Overview St ...

Analyst(s):   Fabio Chesini   |   Dale Kutnick   |   Daniel Sanchez Reina
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... making in volatile operating environments •How to incorporate adaptability into supply chain network design CSCOs are under pressure to balance cost, service resilience and growth, yet many investment decisions still rely on models built for more stable conditions. In today’s volatile environment, that mismatch ...

Analyst(s):   Vicky Forman   |   Kevin Miceli
Blog Post October 14 2016
... as companies like Xiaomi, Huawei and Haier make in China, for China. Consumer products, especially in developed markets, are finding more growth in micro segments like craft brewing and organic foods than in traditional CPG categories. Fast fashion icon Zara succeeds with thousands of short-lived styles ...
Research Sep 2017
... An optimized virtual employee assistant for customer service agents would require the blending of multiple siloed technologies beyond the remit of a traditional VA. When aligned, however, this "digital buddy" will help application leaders maintain engagement in increasingly complex CEC environments. ...

Analyst(s):   Jim Davies
Research Jan 2025
... Insights Already a Gartner client? In 4Q24, global IT spending growth for 2024 was revised down from 8.2% to 8.0% due to weaker-than-expected spending on services and devices. Even so, the overall spending will reach $5.6 trillion in 2025 and will continue to grow to $7.1 trillion in 2028. What You Need to Know ...

Analyst(s):   TSP Quantitative Innovation Research Team
Premium Research Oct 2025
... BluLogix Chargebee Frisbii Gotransverse keylight LogiSense Maxio OneBill Oracle Recurly RecVue SAP Stripe Zuora Service Contract Mgmt (Assisted) Service Contract Mgmt (Self Svc) Complex Service Contract One-Time Billing Fixed Recurring Billing Usage Billing Project Billing Invoicing Payment Collection and ...

Analyst(s):   Robert Anderson   |   Mark Lewis
Premium Research Dec 2025
... Partner credentials have become basic requirements — necessary for participation but irrelevant for differentiating services during critical buying stages. Tech services leaders gain competitive advantage by developing validated, repeatable solutions aligned to measurable outcomes. Insights at a Glance ...

Analyst(s):   Craig Lowery   |   Fernando Pereiro
Research March 31 2021
... 19 crisis, signs pointed to an increasing need to extend efforts regarding digital enablement. The arrival of COVID-19 set a new bar that exposed servicing and automation inadequacies in real time. Download Predicts 2021: Banking CIOs Must Digitally Enable Employees to Support Transformation to find out ...
Research February 07 2022
... Quick Answer: What Are the Key Responsibilities for a Product-Led Growth Leader? Achieve product-led growth success. Experts: David Yockelson, Jeff Chamberlain The basic concept behind product-led growth (PLG) is simple: Your product is your best marketing and sales advocate, and usage of your product ...
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