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Research Jan 2022
... Knowledge management is at the heart of many business critical functions, yet organizations struggle with deploying the right strategies. This video introduces the three layers of a modern knowledge management architecture and the next steps to develop an effective knowledge management strategy. Over ...

Analyst(s):   Pri Rathnayake
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... Leadership Vision for Chief Product Officers To be successful in the ever-changing business environment of the tech world, chief product officers must be prepared to consistently reframe conversations — and resulting actions — toward customer value. In 2025, these leaders have an opportunity to do so ...
Research Apr 2026
... shift from preventing the incident to limiting the impact. Shift from prevention-first thinking to impact containment: limit blast radius, preserve service continuity and design infrastructure for compromise. Insights at a Glance Impact Brief Actions Cautions How to Execute Success Measures Gartner Recommended ...

Analyst(s):   Vishesh Divya
Research Jul 2026
... Organizations are seeking new guidance for CRM program execution, particularly in the area of building effective CRM and AI governance, managing service providers, and transitioning from implementation to operation. Insights at a Glance Strategic Planning Assumption Impact Brief Actions Cautions How ...

Analyst(s):   Olive Huang
Premium Research Jun 2026
... This IT Vendor Selection Tool gives infrastructure architects a repeatable vendor selection framework for any product or service. Integrating GenAI into the vendor selection framework transforms vendor selection from a manual, reactive exercise into a proactive, data-driven strategy while keeping the ...

Analyst(s):   Matthew Brisse
Premium Research Apr 2026
... As AI agents slide into Gartner’s Trough of Disillusionment, it is essential that tech service leaders present easily understood examples of AI agents that are in production and delivering meaningful value. With so many POCs failing to make it to production skepticism is running high; examples of proven ...

Analyst(s):   Cathy Tornbohm   |   Tom Coshow
Research Apr 2026
... traditional storage management as fragmentation and governance drift intensify. Heads of I&O must modernize via life cycle automation, platform-run services and optimized archival tiers to control cost and risk. Insights at a Glance Strategic Planning Assumptions Impact Brief Actions Cautions How to Execute ...

Analyst(s):   Rizvan Hussain
Premium Research Apr 2026
... infrastructure platform engineering model, covering critical specialized capabilities like GPU orchestration, MLOps integration, and the shift toward self-service agentic ecosystems. Insights at a Glance Strategic Planning Assumption Issue Impact Implications Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Dennis Smith   |   Hassan Ennaciri
Premium Research Jul 2026
... complex pricing and rigid quotas, and while customers can drop the support plan at renewal, the fees will be locked in and redistributed to other SAP services. IT SPVM leaders must negotiate custom terms and map legacy renewals to the new tiers to protect their investments. Insights at a Glance Issue Impact ...

Analyst(s):   Jan Cook   |   Ciaran Hudson
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