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Research Apr 2026
... Insights Already a Gartner client? SPVM and IT leaders find the standardized XLA framework to be complex and difficult to implement, while the IT services market shows rapid convergence of AI with experience management to enable real-time, predictive insights. Use this note as a playbook to apply AI ...

Analyst(s):   Karl Rosander   |   Matt Baldino
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Research May 2026
... integration and compliance bottlenecks stall adoption. To bridge this gap and capture untapped ROI, CSPs should stop wasteful R&D, shift to AI as a service and embed compliance by design. Overview Strategic Planning Assumption Analysis The Impact Contributors Gartner Recommended Reading Note 1: Technology ...

Analyst(s):   Jon Dressel   |   Sylvain Fabre
Premium Research Apr 2026
... provides heads of I&O with three operating principles to build such a platform: qualify demand early, standardize workload patterns and scale approved AI services with effective controls. Insights at a Glance The Trend What Does This Mean for I&O? How I&O Teams in High-Maturity AI Organizations Scale AI-Ready ...

Analyst(s):   Chirag Dekate   |   Enrique Castera   |   Sushovan Mukhopadhyay
Research October 18 2019
... Developing Content That Drives Conversion Throughout the Buying Journey Improve effectiveness of demand generation programs. Expert: Christy Ferguson A successful demand generation program requires robust content that aligns to buyer profiles and the entire buying journey. Product marketers must utiliz ...
Research Jan 2022
... Knowledge management is at the heart of many business critical functions, yet organizations struggle with deploying the right strategies. This video introduces the three layers of a modern knowledge management architecture and the next steps to develop an effective knowledge management strategy. Over ...

Analyst(s):   Pri Rathnayake
... Leadership Vision for Chief Product Officers To be successful in the ever-changing business environment of the tech world, chief product officers must be prepared to consistently reframe conversations — and resulting actions — toward customer value. In 2025, these leaders have an opportunity to do so ...
Webinar On-Demand
... Many organizations recognize the importance of effectively communicating IT performance. Yet, few IT organizations know how to effectively share and report their performance to influence senior executives, both internally and externally. In fact, the issue is not limited to IT. Leaders across the enterprise ...

Analyst(s):   Bruce Robertson
Research May 2025
... Access Research Already a Gartner client? CoPs are critical for knowledge sharing and professional development in software engineering, especially in a rapidly evolving technology landscape, but it can be hard to keep members engaged. Software engineering leaders can use this guide to establish and maintain ...

Analyst(s):   Luke Parker   |   Akriti Kapoor
Research Jul 2025
... management leaders to deliver their digital strategy. This Tool describes a structured process for developing an adaptive IAM strategy that reflects a shared vision that corresponds to stakeholders’ objectives. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...

Analyst(s):   Nathan Harris   |   Rebecca Archambault
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