Analyst(s): Erin Pierre | Steve Kleynhans | Autumn Stanish | Katja Ruud
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... Access Insights Already a Gartner client? Providers of cloud AI services recognize the need to support digital sovereignty, but not all have embraced the change of perspective required to fully support it. Product leaders that invest in building offerings around sovereignty requirements will prevail ...
... Dell Technologies is an IT provider that offers a broad portfolio that includes infrastructure, PCs, software and services. Dell’s strategy is heavily focused on leveraging its portfolio breadth underpinned by its supply chain capabilities to expand into key areas such as AI infrastructure. CIOs can ...
Analyst(s): Tony Harvey | Cameron Haight | Erin Pierre | Jeff Vogel
... transformation Customer Service & Support Conference Realize AI ROI, balance human-AI workforces and lead AI-first support with knowledge management that drives growth — plus key topics including customer experience, omnichannel strategy, contact center optimization and service innovation. Sample Topics ...
... Cloud ERP investments are accelerating as organizations transition from legacy on-premises solutions. 48% of finance leaders shared with Gartner that they purchased a new ERP application in 2023 – 2024, with an additional 35% planning to do so in 2025. The combination of cloud ERP and rapidly evolving ...
... Technology and service providers seeking to understand partnering trends and stand out when partnering with Amazon Web Services can enhance their strategy-setting activities using this visual summary of key aspects of the AWS Partner Network. Overview Gartner Recommended Reading Gartner Research ...
... Customer service and support leaders underestimate the ability of generative-AI-powered deepfake impersonation attacks to undermine their security. Service leaders must work with identity management experts to develop a layered approach that balances strong security measures with customer effort. Gartner ...
... strategy development forward by 2 months. Industry Information Technology & Services Revenue $16 Billion Employees 10,001+ Client Story Improving the Finance Strategy The CFO of a global leader in consulting technology services leveraged Gartner insights and analyst advisors to save time and costs by bringing ...