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Blog Post June 26 2026
... the privilege of co-hosting an executive briefing with our CSCO community. Our guest presenter, Vicky Forman, a Gartner senior director analyst, was sharing her research on building supply chain networks that can withstand turbulence. She noted that Gartner finds 72% of supply chain leaders have needed ...
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Webinar On-Demand
... AI is accelerating government technology transformation, alongside advances in quantum computing and subscription-based services. U.S. government CIOs — and their global counterparts — face mounting pressure to govern AI adoption, manage operational risks and address digital sovereignty concerns. This ...

Analyst(s):   Arthur Mickoleit   |   Roland Rivera   |   Saher Mahmood
... Donate an Hour Kalgidhar Society Little Drops Harmony House Lotus Petal Foundation NAZ Foundation Saahas PURE India Trust Responsenet Development Services Snehasadan Welfare Home for Children ...
Webinar On-Demand
... cutting-edge technologies like generative AI, which are transforming how products are marketed and launched. Join this complimentary Gartner tech and service provider webinar as a Gartner expert explores the Leadership Vision for 2025 for Product Marketing Leaders which reveals three key trends set to impact ...

Analyst(s):   Rahim Kaba
Premium Research Nov 2025
... of implementation partners or systems consultants in their TMS implementation journey. Logistics leaders can use this tool to identify professional services partners to help implement their chosen TMS. Gartner Research ...

Analyst(s):   Oscar Sanchez Duran   |   Brock Johns
Premium Research Dec 2025
... Embed a repeatable journey management discipline within service and support to improve customer experience, reduce cost to serve, and drive business growth. Outcome Suggested Partners Step 1 Step 2 Step 3 Step 4 Step 5 Gartner Insights Abstract ...

Analyst(s):   Daniel O'Sullivan   |   Christopher Sladdin
Complimentary Research June 23 2025
... but certain activities will differentiate your sales plan as one that really drives impact. Successful CSOs articulate their sales strategic plan by sharing highlights without overwhelming business stakeholders. Download the sales strategic planning toolkit to: Access the one-page Gartner sales strategy ...
Premium Research Jul 2025
... Customer service and support leaders often struggle to drive cross-functional action to remove avoidable service demand caused by upstream issues. Leaders should use a simple Top 10 Customer Pain Point Scorecard to communicate issues and rally the organization for focused action. Overview Introduction ...

Analyst(s):   Deborah Alvord   |   Daniel O'Sullivan   |   Christopher Sladdin
Premium Research Apr 2025
... marketplaces are a growth engine for technology and service providers, but they are evolving rapidly. To realize this growth opportunity, product managers must adapt marketplace innovations like shopping assistants, AI agent marketplaces, product and service bundles, and embedded marketplaces. Overview Strategic ...

Analyst(s):   John Santoro
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